Aug 17 - Aug 19 2020Online

Price: $1,500.00 (USD)

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COURSE OVERVIEW

  • 3 Days
  • 12 Hours

Available languages: English | Arabic

We interact with others on daily basis and our communications can influence different aspects of our lives. Knowing how to communicate well can have a significant impact on an individual’s success and so it pays to constantly train on it and aim to improve your performance.

This course aims to expand deeper into many sources of miscommunication. It provides several easy-to-use soft skills techniques that can be employed in establishing rapport with others, strengthening relationships and avoiding common conversational traps. In particular, the course covers areas such as probing and understanding other people’s perceptions, understanding intentions and their impact, taking responsibility and avoiding blame.

During this course delegates learn to manage their emotions better so that these emotions don’t leak or burst into conversations at the wrong moment. Techniques are provided to manage difficult conversations and to avoid getting trapped in a psychological game going back and forth on certain points rather than moving forward to focus on underlying issues or concerns.

All of the techniques explored in the courses are thought using several examples. Many example conversations of poor communication are provided and delegates are encouraged to analyse them. This is then followed by in-depth training on why and how these conversations fail and what can be done to avoid them. This is subsequently followed by improved examples so delegates can see exactly how to use the techniques and what to expect of them. Delegates then participate in several exercises to master these skills. Exercises are carefully designed to help the delegates memorise these techniques during the course and learn to apply them in real-time in realistic situations encountered in the real world.

In this highly practical course participants will learn:

Understanding Stories

  • How do you perceive the world?
  • How do you make stories to make sense of what goes around you?
  • How these stories come to define your behaviours?
  • How can you use story analysis to improve your communication with others?

Intention Analysis

  • What are the two common mistakes made when considering intentions?
  • How to avoid these mistakes
  • What is the relationship between intentions and their impact and how should you respond to them?
  • How should you handle intentions to get the best results?
  • What is the best way to share your intentions with others?

Avoiding Blame

  • What is the Cycle of Blame and Disengagement?
  • What is bad about blaming others when things go wrong?
  • What should you do instead when things go wrong?
  • How to avoid blaming others

Feelings

  • If you feel strongly about something, how should you express yourself?
  • What happens if you don’t share your feelings with others?
  • Should you bury your feelings and get rid of them as hard as you can? Should you vent them or should you deal with them?
  • How can you use a simple formula in conversations to easily share your feelings with others?

Difficult Conversations

  • What is the best way to express your dissatisfaction with someone?
  • How to analyse implicit messages in what you say or is said to you
  • What is the impact of these implicit messages on people and their long term relationship?
  • How to take advantage of the 4-Steps Conversation Technique to significantly improve the quality of your conversations

Psychological Games

  • Why people get stuck in circular arguments and feel they should not give in to others?
  • How can you break this cycle and improve your communication skills?
  • What is the “Drama Triangle” and how can it be used to improve your communication with others?

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ACCREDITATIONS

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.


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WHY CHOOSE US?

  • Reliability

    We will never cancel a confirmed

  • Support

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  • Tailored

    We customise our courses to suit all personal learning

  • Quality

    Our courses are delivered by highly experienced,

  • Recognition

    All our courses* are accredited and certified

We are accredited by CPD, ILM and OCN Credit4learning. We are also quality certified by the world’s most widely adopted
Quality Management System, ISO 9001. Please check the accreditations of individual courses, accreditations vary.

FREQUENTLY ASKED QUESTIONS

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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