This course develops delegates understanding of how we communicate and presents several easy-to-use soft skills techniques can improve their ability to establish rapport with others, strengthen relationships and avoid common conversational traps.
In particular, the course covers areas such as listening, probing and understanding other people’s perceptions as well as understanding intentions and their impact. The course also looks at the importance of taking responsibility and avoiding the blame cycle. Delegates will learn to manage their emotions so that they don’t derail conversations. They will practice techniques to effectively manage difficult conversations and express themselves clearly and positively.
By the end of this interactive training programme, you will be able to:
Module 1 - Understanding Stories
Module 2 - Intention Analysis
Module 3 - Avoiding Blame
Module 4 - Feelings
Module 4 - Difficult Conversations
Module 5 - Psychological Games
Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.
Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.
We will never cancel a confirmed booking
We offer around the clock support
We customise our courses to suit your personal learning needs
Our courses are delivered by highly experienced industry experts
All our courses are accredited by the CPD Standards Agency
Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!
Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.
Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.
Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.