course details

  • LondonLondon
  • 1 Days
  • 6 hours
  • 19/09/2017
€ 4,100.00
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accreditation bodies

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

  • course overview
  • who should attend?
  • why choose us?
  • key facts

We interact with other people on a daily basis and naturally we don’t always agree on everything. The way we deal with such disagreements determines its fate; the disagreement can result in a conflict which uses up time and energy or it encourages creativity and self growth. Therefore, conflict management skills is a must have for anyone in today’s market.

The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.

This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom. 

You will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict. Understanding such tactics and mind games enables you to prepare and respond effectively in order to prevent a conflict.

You will also explore emotional skills critical in dealing with other people and learn how to control your emotions as well as those of others and guide the debate towards a win/win outcome.

The rich selection of scenarios and exercises in this course will help you to master these skills quickly and efficiently.

In this day-long highly practical course you will learn:

What is Conflict?

  • How conflicts evolve
  • What is good or bad about conflicts?
  • What is the life cycle of conflicts?
  • How conflicts escalate

How to Handle Conflicts

  • How many different ways can you approach a conflict and what are their advantages and disadvantages?
  • How to systematically analyse conflicts based on the benefits to you or the other party and how to use this knowledge to resolve them
  • How to decline a request while avoiding conflicts

How to Manage Emotions

  • How emotions affect discussions
  • How to avoid emotional decision making
  • How to use anger management in resolving conflicts
  • Learn about a series of psychological tactics used in conflicts and know how to respond to them when used on you, or exploit them yourself.

How to Respond to Escalating situations

  • What approaches are usedin a discussion to win the conflict?
  • How to respond to such approaches when used on you
  • Learn how to react to arrogance, vague statements, personality attacks, exaggerations and many other commonly used tactics in conflict.

How to Negotiate

  • How to negotiate effectively to get to a win/win outcome
  • What is Principled Negotiation?
  • How can you use well established negotiation strategies to resolve conflicts?
  • How can you use third-party intervention and what types are available?

How to Prevent Conflicts

  • What systems should be put in place in organisations to prevent destructive conflicts?
  • What resources do you need to manage conflicts efficiently?

What kind of third-party interventions exist and how can you use them to resolve conflict?

  • English, Arabic, Other languages available on request

  • 1 – 10 Participants

  • Deadline for registration is 5 days prior to the course start date. Those who wish to register after the deadline should email us directly at to check availability.

  • A London Training for Excellence Professional certificate will be issued to all participants on completion of this course. In addition you will receive a certificate confirming the number of CPD hours achieved for this course.


With a combined management and training experience of over 70 years and clients ranging from large corporations and government bodies to small private firms and sole traders we don’t believe in a 'one size fits all' policy. We seek out experienced business professionals to deliver what they know best. Our training programmes are dynamic and effective giving you the knowledge you require but most importantly backed by real life practical examples.

Right from the moment you choose London Training for Excellence, we are a source of support, giving you the skills and Knowledge to help you with your career; whether you want to change career paths or further develop your current role we are here to help.

Here are some more advantages of choosing London Training for Excellence:

Quality – High class programmes delivered by experience business professionals. Reliability – We will never cancel a confirmed booking, we run courses in more than 21 locations Worldwide and work around the clock to ensure every delegate receives the support they require. We even operate a 24 hour support line to help cater for your every need.

Recognition – We are fully accredited by The CPD Standards agency, OC4N and have recognition from ILM. We are committed to quality and are certified ISO9001. In addition, we have been one of the most requested providers on Findcourses.

We hope to welcome you onto a course soon.

Instructor: LondonTFE


Organizer: LondonTFE

End Date: 19-09-2017

Course Duration: 1 Day(s)

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€ 4,100.00

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