Apr 27 - Apr 29 2020Online

Price: €1,400.00 (EUR)

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COURSE OVERVIEW

  • 3 Days
  • 12 Hours

Available languages: English

We interact with other people on a daily basis and naturally we don’t always agree on everything. The way we deal with such disagreements determines its fate; the disagreement can result in a conflict which uses up time and energy or it encourages creativity and self growth. Therefore, conflict management skills is a must have for anyone in today’s market.

The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.

This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom. 

You will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict. Understanding such tactics and mind games enables you to prepare and respond effectively in order to prevent a conflict.

You will also explore emotional skills critical in dealing with other people and learn how to control your emotions as well as those of others and guide the debate towards a win/win outcome.

The rich selection of scenarios and exercises in this course will help you to master these skills quickly and efficiently.

In this day-long highly practical course you will learn:

What is Conflict?

  • How conflicts evolve
  • What is good or bad about conflicts?
  • What is the life cycle of conflicts?
  • How conflicts escalate

How to Handle Conflicts

  • How many different ways can you approach a conflict and what are their advantages and disadvantages?
  • How to systematically analyse conflicts based on the benefits to you or the other party and how to use this knowledge to resolve them
  • How to decline a request while avoiding conflicts

How to Manage Emotions

  • How emotions affect discussions
  • How to avoid emotional decision making
  • How to use anger management in resolving conflicts
  • Learn about a series of psychological tactics used in conflicts and know how to respond to them when used on you, or exploit them yourself.

How to Respond to Escalating situations

  • What approaches are usedin a discussion to win the conflict?
  • How to respond to such approaches when used on you
  • Learn how to react to arrogance, vague statements, personality attacks, exaggerations and many other commonly used tactics in conflict.

How to Negotiate

  • How to negotiate effectively to get to a win/win outcome
  • What is Principled Negotiation?
  • How can you use well established negotiation strategies to resolve conflicts?
  • How can you use third-party intervention and what types are available?

How to Prevent Conflicts

  • What systems should be put in place in organisations to prevent destructive conflicts?
  • What resources do you need to manage conflicts efficiently?

What kind of third-party interventions exist and how can you use them to resolve conflict?


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ACCREDITATIONS

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.


The CPD has

  • 8000 MEMBERS in…
  • 150 COUNTRIES, with…
  • 80 CHAPTERS

Helping to develop learning worldwide.

WHY CHOOSE US?

  • Reliability

    We will never cancel a confirmed

  • Support

    We operate a 24-hour support line. Just call

  • Tailored

    We customise our courses to suit all personal learning

  • Quality

    Our courses are delivered by highly experienced,

  • Recognition

    All our courses* are accredited and certified

We are accredited by CPD, ILM and OCN Credit4learning. We are also quality certified by the world’s most widely adopted
Quality Management System, ISO 9001. Please check the accreditations of individual courses, accreditations vary.

FREQUENTLY ASKED QUESTIONS

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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