Aug 10 - Aug 12 2020Online
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Bespoke Course0 More Course Dates Available
Available languages: English | Arabic
We interact with other people on a daily basis and naturally we don’t always agree on everything. The way we deal with such disagreements determines its fate; the disagreement can result in a conflict which uses up time and energy or it encourages creativity and self growth. Therefore, conflict management skills is a must have for anyone in today’s market.
The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.
This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.
You will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict. Understanding such tactics and mind games enables you to prepare and respond effectively in order to prevent a conflict.
You will also explore emotional skills critical in dealing with other people and learn how to control your emotions as well as those of others and guide the debate towards a win/win outcome.
The rich selection of scenarios and exercises in this course will help you to master these skills quickly and efficiently.
In this day-long highly practical course you will learn:
What is Conflict?
How to Handle Conflicts
How to Manage Emotions
How to Respond to Escalating situations
How to Negotiate
How to Prevent Conflicts
What kind of third-party interventions exist and how can you use them to resolve conflict?
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