10 - 12 Aug 2020 Online
Available languages: English | Arabic
We interact with other people on a daily basis and naturally we don’t always agree on everything. The way we deal with such disagreements determines its fate; the disagreement can result in a conflict which uses up time and energy or it encourages creativity and self growth. Therefore, conflict management skills is a must have for anyone in today’s market.
The systematic design of this course facilitates understanding conflict, detecting signs of conflict escalation, responding to such signs with appropriate action and finally using effective techniques to resolve the conflict.
This course focuses on positive and productive aspects of conflicts and explains how we can benefit from situations which are often perceived as negative and destructive. Conflicts, if managed correctly, increase understanding and wisdom.
You will be introduced to a variety of psychological tactics sometimes used by others as a way to create a conflict. Understanding such tactics and mind games enables you to prepare and respond effectively in order to prevent a conflict.
You will also explore emotional skills critical in dealing with other people and learn how to control your emotions as well as those of others and guide the debate towards a win/win outcome.
The rich selection of scenarios and exercises in this course will help you to master these skills quickly and efficiently.
In this day-long highly practical course you will learn:
What is Conflict?
How to Handle Conflicts
How to Manage Emotions
How to Respond to Escalating situations
How to Negotiate
How to Prevent Conflicts
What kind of third-party interventions exist and how can you use them to resolve conflict?
Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.
We will never cancel a confirmed
We operate a 24-hour support line. Just call
We customise our courses to suit all personal learning
Our courses are delivered by highly experienced,
All our courses* are accredited and certified
We are accredited by CPD, ILM and OCN Credit4learning. We are also quality certified by the world’s most widely adopted
Quality Management System, ISO 9001. Please check the accreditations of individual courses, accreditations vary.
Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!
Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.
Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.
Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.
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