Most of us interact daily with others in personal or professional settings and often both. The interaction is always subject to the limitation of the medium usedfor communicationsuch as words, phone, emails, etc. This leads to the possibility of miscommunication as we may not be able to fully express ourselves. On top of this, all humans are susceptible to making mistakes, an inevitable and necessary part of growth.

Hence, the risk of miscommunication together with the possibility of making mistakes leads to a need to provide feedback to others. In addition, feedbacks are very effective in reinforcing certain positive behaviours so people are aware that they are on the right track.

We have all received feedbacks in different forms from our parents when growing up. However, most of us do not have as much experience in giving feedback. Different types of feedbacks are suitable for different people in our lives. In this course delegates learn various techniques on providing different styles of feedbacks. They also practice delivering praise and explore the extensive benefits of this approachin guiding people in a specific direction.

This course focuses on important areas on giving and receiving effective and constructive feedback. It contains numerous examples on good and bad feedback so delegates can understand why a statement works and another does not.

Techniques are provided for various relationships such as giving feedback to colleagues, subordinates or managers. A powerful technique is also presented which helps delegates to disarm an aggressive criticiser who is intimidating or not as emotionally skilled as they should be. 

The course contains many exercises that allow delegates to practice giving feedback to each other under a controlled environment and also analyse a number of feedback-giving scenarios. 

In this highly practical course delegates will learn:

What is Feedback

• What is the nature of feedback?
• What do you want to achieve by providing feedback?
• How do we communicate?
• How does miscommunication take place and what can we do to prevent it?

Self-Criticism

• Why you should not blame others for everything that goes wrong in your life?
• What are the benefits of self-criticism?
• How does self-criticism relate to giving feedback?

How to Give Feedback

• What strategies work best to provide an effective feedback?
• What is a constructive feedback as opposed to a negative feedback?
• What is the best way to formulate your feedbackin order to get the best results?
• What kind of feedback works and what kind does not?
• How to use effective body language when giving feedback to show honesty and increase the likelihood of growth for the other person

Power of Appreciation

• How to take advantage of the power of giving gratitude
• How appreciating others’ efforts can significantly increase their productivity
• Why don’t we praise as much as we should?

How to Praise

• How to praise others to reinforce specific behaviours
• What are the critical steps when delivering praise?

How to Criticise Senior People

• What techniques can you use to deliver feedback to senior people or your managers?
• What strategies should you use to deliver a key message while preserving and strengthening your relationship?
• How to formulate your feedback statement
• What is the best opening or closing statements to use?

How to Receive Feedback

• How people receive feedback
• How does knowing how to receive feedback help you to provide feedback?
• How should you deal with aggressively criticalpeople?
• How to disarm an aggressive criticiser using a simple yet powerful technique
• What body language posture and gestures are most suitable when receiving feedback?