May 18 - May 20 2020Online
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4 More Course Dates Available
Available languages: English | Arabic
Most of us interact daily with others in personal or professional settings and often both. The interaction is always subject to the limitation of the medium usedfor communicationsuch as words, phone, emails, etc. This leads to the possibility of miscommunication as we may not be able to fully express ourselves. On top of this, all humans are susceptible to making mistakes, an inevitable and necessary part of growth.
Hence, the risk of miscommunication together with the possibility of making mistakes leads to a need to provide feedback to others. In addition, feedbacks are very effective in reinforcing certain positive behaviours so people are aware that they are on the right track.
We have all received feedbacks in different forms from our parents when growing up. However, most of us do not have as much experience in giving feedback. Different types of feedbacks are suitable for different people in our lives. In this course delegates learn various techniques on providing different styles of feedbacks. They also practice delivering praise and explore the extensive benefits of this approachin guiding people in a specific direction.
This course focuses on important areas on giving and receiving effective and constructive feedback. It contains numerous examples on good and bad feedback so delegates can understand why a statement works and another does not.
Techniques are provided for various relationships such as giving feedback to colleagues, subordinates or managers. A powerful technique is also presented which helps delegates to disarm an aggressive criticiser who is intimidating or not as emotionally skilled as they should be.
The course contains many exercises that allow delegates to practice giving feedback to each other under a controlled environment and also analyse a number of feedback-giving scenarios.
In this highly practical course delegates will learn:
What is Feedback
How to Give Feedback
Power of Appreciation
How to Praise
How to Criticise Senior People
How to Receive Feedback
Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.
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All our courses* are accredited and certified
We are accredited by CPD, ILM and OCN Credit4learning. We are also quality certified by the world’s most widely adopted
Quality Management System, ISO 9001. Please check the accreditations of individual courses, accreditations vary.
Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!
Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.
Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.
Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.
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