Day 1:

• Overview of IT business management and the difficulties of aligning IT to business priorities
• Best practices for aligning IT to business, and a practical framework for IT to business alignment
• Identifying prioritised business needs, and the role of IT's sponsors and stakeholders in aligning with IT
• A practical model of IT governance and aligning IT strategy with business strategy
• Developing an alignment strategy?

Day 2:

• Building successful business relationship plans, including the business relationship management sales cycle and assessing political power and leverage
• Working with sponsors, stakeholders, and key users, and techniques for identifying the real needs of customers
• Communication styles and the skills of the actor for presenting technology to non-technical audiences
• Handling difficult situations, including difficult staff and structuring group presentations?

Day 3:

• Delivering operational excellence, including the Continual Service Improvement Model and using continual improvement frameworks to gain business advantage
• Techniques of root cause analysis to resolve problems and examples and guidelines of success
• Project management excellence, including starting well, making project reporting do the work, and effective management of project steering committees.?

Day 4:

• Developing strategies for excellence in managing IT teams, including choosing good people and getting the best from your team
• The importance of team dynamics and its effect on team performance, and setting goals and vision to enhance performance
• Effective coaching techniques and developing staff in real-time, and playing to strengths
• Round table reflections and action.

Day 5:

• Review and summary of IT business management concepts and best practices
• Practical exercises to apply IT business management concepts to real-world problems
• Future trends in IT business management and their implications for business