Customer Relations And Servicing Training Course in Key Accounts and Customer Service

Back
London
22 - 26 May 2023
20 CPD hours
$4,900.00

Overview
Course Outline
Scheduled Dates

Course Overview

This course is designed to develop the skills of customer service managers, supervisors and team leaders in creating, managing and maintaining a customer-focused climate which delivers customer services at the highest level.

Delegates will start by identifying their own customer service vision and standards and then use these to create a customer-centric culture in their teams. They will learn how to motivate, manage and lead their teams to achieve the best possible customer service.

The course will also introduce coaching techniques and templates which delegates can use to improve individual and team performance, as well as dashboards and other tools they can use to monitor and evaluate performance.

Objective:

By the end of this interactive training programme, you will be able to:

Learn to develop a customer-friendly atmosphere in your team
Know the role and responsibilities as a customer service supervisor or manager
Motivate, manage and lead the team to attain improved and high-end customer services
Identify priorities to achieve better customer services
Recognise ‘when’ and ‘how’ to coach the team members in order to meet targets and achieve business goals

Course Outline

Module 1 - What is a Customer Service Management?

The role of the customer service manager
The skills needed to be an effective customer service manager
The objectives of the customer service manager
Customer Service vision and standards
Creating a customer-centric culture

Module 2 - Team characteristics

Understanding team personalities
How to communicate with different personalities
How to motivate different personalities
The team development life cycle

Module 3 - Setting goals and objectives

Setting daily/weekly/monthly targets and objectives
Feeding objectives into overall performance management programmes
Monitoring goals and objectives
Gaining buy-in from team members

Module 4 – Assessing and improving performance

How to monitor your overall team performance
Dashboards and other tools to track performance
Motivational techniques to maintain and increase performance

Module 5 - Coaching and feedback

Understanding how coaching helps maintain and improve performance
Using a simple coaching structure to have effective conversations
Turning gathered data into effective feedback
Providing feedback that creates change

Dealing with under-performance

How to proactively identify potential drops in performance
Effective underperformance discussions
Setting targets for improvement
Using personal improvement plans

Schedule & Fees

2+1Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

Select Month

All
May
June
July
August
September
December

Location

All
Dubai
Istanbul
London

Management

5 Days 20 CPD hours

22 - 26 May 2023

London

$4,900.00

Management

5 Days 20 CPD hours

26 - 30 Jun 2023

Dubai

$4,900.00

Management

5 Days 20 CPD hours

10 - 14 Jul 2023

London

$4,900.00

Management

5 Days 20 CPD hours

21 - 25 Aug 2023

Istanbul

$4,900.00

Management

5 Days 20 CPD hours

25 - 29 Sep 2023

Dubai

$4,900.00

Management

5 Days 20 CPD hours

18 - 22 Dec 2023

London

$4,900.00

Speak to our friendly training advisor today

Shayma Said

sales@londontfe.com

+44 2071836657

Let's talk on WhatsApp

CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

100000+ Members in
59+ Countries with
3000+ Chapters

Why Choose London Training

Reliability

We will never cancel a confirmed booking
Support

We offer around the clock support
Tailored

We customise our courses to suit your personal learning needs
Quality

Our courses are delivered by highly experienced industry experts
Recognition

All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

Get In Touch Today