Customer Service Excellence

Customer Service Excellence
20 CPD Hours 30-04-2018
£3,335.00

BarcelonaBarcelona

Overview

This program on Customer Service Excellence is designed to give a new dimension to the customer service teams. The course strictly focuses on improving the skills and enhancing confidence of the delegates to boost business by converting prospects into customers. Equipped with high-end methodologies and strategies, the course helps the participants to increase sales, growth margins, demonstrate the teams and set up an instance by building strong customer relationships. Our experts have designed the course by merging experimental learning with visual demonstrations to guide the delegates with the most advanced recourses per the requirements of their organizations.

By completing the course the participants will be able to:

  • Understand the customers and what are their expectations
  • Know the purpose of the customer service of the organization
  • Create a positive impact on the customers seeking services
  • Enhance the company’s reputation by ensuring high-end customer service
  • Modify the behavior towards customers and adapt to deal with customers of all temperaments
  • Be positive in promoting the organization and contribute to boosting business
  • Accept the weaknesses and work on that to be the inevitable taskmaster within the team
  • Deal with the challenging situations where the customer’s requirement is not yet fulfilled
  • Be a go-getter when it comes to ensuring the finest customer service at the most professional level

Course Contents

Module I—Role of Customer Service Excellence

  • Introduction to Customer Service Excellence
  • Definition of Customer Service Excellence
  • Main objectives of the Customer Service Excellence
  • Importance of proving such services
  • Why are we here for?

Module II—Understanding Customers

  • Who is your customer
  • Why customer is king
  • What are the expectations of customers
  • What are your liabilities for your customers
    • Meeting and managing the requirements of the customers
    • Deal with their needs
    • Be the problem solver by taking quick actions
    • Don’t escalate the issue
    • Loyalty towards the customer
  • Steps to the Customer Service Excellence
  • Keep the promise you make to your customer

Module III—Providing the Best Customer Excellence

 

  • First impression matters
  • Improving the behavior
  • Meeting with the emotional needs of the customers
  • Providing the accessible services required
  • Making the customers aware of the Terms, Policies, Procedures and Legislation
  • Keep transparency to avoid complaints
  • Cheering the customers

Module IV—Contribute to Leveraging Business

 

  • Learning to promote the organization
  • Knowing the product and service that are being sold
  • Intense knowledge on the sales process and strategies
  • Incorporating sales ideas during team meetings
  • Learn from the reviews and feedback
  • Strategizing for improving the Service Excellence

Module V- Being a Go Getter

 

  • Value your customers
  • Deal with the difficulties the customers are going through
  • Accept praise so as complaints
  • Know the keys to service recovery
  • Discussion & Feedback

English, Arabic, Other Languages Available On Request


1 – 10 Participants


Deadline for registration is 5 days prior to the course start date. Those who wish to register after the deadline should email us directly at sales@londontfe.com to check availability.


A London Training for Excellence Professional certificate will be issued to all participants on completion of this course. In addition you will receive a certificate confirming the number of CPD hours achieved for this course.


Who Should Attend

The course on Customer Service Excellence is ideal for the candidates looking forward to building their career in call centers and customer services of different corporate houses. Apart from team members, senior managers, supervisors, and team leaders can also attend the course to enhance their customer service excellence skills and to coach their teams in dealing with the customers by using these advanced techniques.

Why Us?

Why Us?

With a combined management and training experience of over 70 years and clients ranging from large corporations and government bodies to small private firms and sole traders we don’t believe in a 'one size fits all' policy. We seek out experienced business professionals to deliver what they know best. Our training programmes are dynamic and effective giving you the knowledge you require but most importantly backed by real life practical examples.

Right from the moment you choose London Training for Excellence, we are a source of support, giving you the skills and Knowledge to help you with your career; whether you want to change career paths or further develop your current role we are here to help.

Here are some more advantages of choosing London Training for Excellence:

Quality – High class programmes delivered by experience business professionals. Reliability – We will never cancel a confirmed booking, we run courses in more than 21 locations Worldwide and work around the clock to ensure every delegate receives the support they require. We even operate a 24 hour support line to help cater for your every need.

Recognition – We are fully accredited by The CPD Standards agency, OC4N and have recognition from ILM. We are committed to quality and are certified ISO9001. In addition, we have been one of the most requested providers on Findcourses.

We hope to welcome you onto a course soon.

Key Facts

Instructor: LondonTFE

Barcelona

Address:

Organizer: LondonTFE

End Date: 05-05-2018 Day(s)

Course Duration: 5

Available Dates

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  Venue:Barcelona Date:30-04-2018 Price:£ 3,335.00 Request More Info or
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