Customer service is the main differentiator between commodity suppliers. It is the one thing that the very best organisations continually strive to do better. Like the board game of snakes and ladders it can be hard work climbing the ladder but we tumble down easily when we land on the snake! We will help delegates identify their potential “snakes” and ensure that a service recovery plan is available should the worst happen. World class organisations say “Our most loyal customers might have sometimes had a problem in the past, but we put it right and that’s why they stay with us.”
Organisations worldwide are being asked to offer comparable services within restricted parameters of budgets and re-allocated resources. This is particularly true of the public sector where the terms ‘more for less’, efficiency savings and cuts are now part of the common language.
Delegates will learn about first impressions and building solid customer relationships and then move on to revenue generation techniques. People buy from people and service is delivered to people by people. Even in this high technology age.
Every delegate will leave the course with a challenging but realistic development plan to dramatically improve customer service delivery in their area.
English, Arabic, Other Languages Available On Request
1 – 10 Participants
Deadline for registration is 5 days prior to the course start date. Those who wish to register after the deadline should email us directly at firstname.lastname@example.org to check availability.
A London Training for Excellence Professional certificate will be issued to all participants on completion of this course. In addition you will receive a certificate confirming the number of CPD hours achieved for this course.
This program is designed for customer service staff, agents, whether on the phone or face to face, who are new to the role or who would like to develop their skills further. This program will also benefit customer service professionals or team leaders who are looking to refresh their own skills or enhance those of their team members.
With a combined management and training experience of over 70 years and clients ranging from large corporations and government bodies to small private firms and sole traders we don’t believe in a 'one size fits all' policy. We seek out experienced business professionals to deliver what they know best. Our training programmes are dynamic and effective giving you the knowledge you require but most importantly backed by real life practical examples.
Right from the moment you choose London Training for Excellence, we are a source of support, giving you the skills and Knowledge to help you with your career; whether you want to change career paths or further develop your current role we are here to help.
Here are some more advantages of choosing London Training for Excellence:
Quality – High class programmes delivered by experience business professionals. Reliability – We will never cancel a confirmed booking, we run courses in more than 21 locations Worldwide and work around the clock to ensure every delegate receives the support they require. We even operate a 24 hour support line to help cater for your every need.
Recognition – We are fully accredited by The CPD Standards agency, OC4N and have recognition from ILM. We are committed to quality and are certified ISO9001. In addition, we have been one of the most requested providers on Findcourses.
We hope to welcome you onto a course soon.
End Date: 28-12-2018 Day(s)
Course Duration: 5
|Venue:Madrid||Date:24-12-2018||Price:£ 3,335.00||Request More Info||or|
|Venue:Kuala Lumpur||Date:07-01-2019||Price:£ 3,630.00||Request More Info||or|
|Venue:Istanbul||Date:21-01-2019||Price:£ 2,815.00||Request More Info||or|
|Venue:Madrid||Date:04-02-2019||Price:£ 3,335.00||Request More Info||or|
|Venue:Frankfurt||Date:18-02-2019||Price:£ 3,335.00||Request More Info||or|
|Venue:Kuala Lumpur||Date:04-03-2019||Price:£ 3,630.00||Request More Info||or|
|Venue:Dubai||Date:01-04-2019||Price:£ 2,815.00||Request More Info||or|
|Venue:Miami||Date:29-04-2019||Price:£ 4,520.00||Request More Info||or|
|Venue:Stockholm||Date:13-05-2019||Price:£ 3,335.00||Request More Info||or|
|Venue:Athens||Date:10-06-2019||Price:£ 3,335.00||Request More Info||or|
|Venue:Vienna||Date:24-06-2019||Price:£ 3,630.00||Request More Info||or|
|Venue:Miami||Date:08-07-2019||Price:£ 4,520.00||Request More Info||or|
|Venue:New York||Date:22-07-2019||Price:£ 4,520.00||Request More Info||or|
|Venue:Madrid||Date:19-08-2019||Price:£ 3,335.00||Request More Info||or|
|Venue:Brussels||Date:02-09-2019||Price:£ 3,335.00||Request More Info||or|
|Venue:London||Date:16-09-2019||Price:£ 3,335.00||Request More Info||or|
|Venue:Copenhagen||Date:30-09-2019||Price:£ 3,335.00||Request More Info||or|
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