Effective Office Management and Administrator Skills

Effective Office Management and Administrator Skills
20 CPD Hours 30-04-2018



This course is designed to excel the skills of the participants as Office Managers, Secretaries, and Administrators in the esteemed organizations they are working or aspiring to join soon. The program is abided by all the required tools and advanced techniques to enhance the behavioral and interpersonal skills of the participants to the highest level. Delegates of this program are ensured to stay in control and on top of all their responsibilities along with rewards per their performance and credibility.

By completing the course the participants will be able to:

  • Aware of the competencies in administration domain in the global panorama
  • Know their Job role and responsibilities
  • Streamline work responsibilities and work environment
  • Improve effective communication and win goals
  • Develop interactions and relationships among team members
  • Develop both intrapersonal as well as interpersonal skills
  • Learn Time Management Skills
  • Improve the organizational and planning methods
  • Indulge into creative thinking by applying the advanced techniques they will learn
  • Improve conflict management abilities
  • Set priorities while scheduling diaries
  • Overcome stress and balance between personal and professional life

Course Contents

Module I—Harnessing Advanced Administrative Skills

  • Introduction
  • Mind Mapping Techniques- controlling the power of the mind
  • Study of Right Brain/Left Brain Theory
  • Planning by using the techniques of Gantt chart to manage work progress
  • Meeting Deadlines of big projects
  • Improve the Admin Skills by-
  • Introducing unique problem-solving techniques
  • Becoming more down to business
  • Strategizing the crisis
  • Unique and effective decision-making by applying the advanced tools
  • Learning to arrange effective meeting
  • Noting the minutes of meetings
  • Learn to work for more than one manager

Module II—Dealing with Perception and Behavior | Conflict Management

  • Introduction to perception and how it affects behavior
  • Dealing with 6-9 situations at a time
  • Empathy
  • Understanding the requirements and pressures of other departments
  • Advanced Conflict Management Techniques

Module III—Planning and Goal Setting

  • Importance of Goals
    • Why people set goals
    • Coincide with personal and organizational goals
    • How to set goals strategically
  • Definition of realistic goals
  • Study of S.M.A.R.T Goals
  • Making Action Plans –
    • Daily, Weekly, Monthly, Yearly

Module IV—Communication & Body Language

  • Improving Business Communication
    • Telephonic Skills—
      • Communicating perfectly during handling complaints
      • Learning telephonic etiquettes
      • Perfect Telephonic Role Play
      • Written Communication
        • Netiquettes of email drafting
        • Selecting persuasive sets of words while drafting letters, memos, and emails
        • Using proper language during writing
  • Importance of Body Language
    • How can gestures work
    • Positive and negative implications of Body Language

Module V—Creating a Positive Office Environment

  • Take the initiative to create a positive office environment
  • Meet with the expectations of the senior management and stay a step ahead
  • Develop a good relationship with the boss
  • Sharing goals and visions to the other employees
  • Personal SWAT analysis
  • Incorporate latest techniques for effective secretary

Module VI—Team Building Spirit

  • Be a people’s person but headstrong about implying strategies
  • Junior and senior staff management
  • Focus on developing teams and retaining the team spirit
  • Strict about the rules
  • Develop excellent interpersonal yet professional communication with colleagues
  • Improving the etiquette of meeting visitors
    • Using magic phrases
    • Charming personality
    • Body language
    • First impressions do matter

Module VII—Benefits Of Time Management

  • Importance of Time Management for organizational growth
  • Juggling multiple tasks at a time
  • Set your own goals and be a go –getter
  • Pick up the time wasters and take actions at workplace
  • Conquer stress by handling the work pressure systematically
  • Set priorities for your work
  • Take quick decisions for the organizational benefits

Module VIII—Assessment and Discussion

  • Making action plan
  • Applying the action plan at workplace
  • Group discussion
  • Assessment
  • Feedback

English, Arabic, Other Languages Available On Request

1 – 10 Participants

Deadline for registration is 5 days prior to the course start date. Those who wish to register after the deadline should email us directly at sales@londontfe.com to check availability.

A London Training for Excellence Professional certificate will be issued to all participants on completion of this course. In addition you will receive a certificate confirming the number of CPD hours achieved for this course.

Who Should Attend

The Effective Office Management and Administrator Skills program is ideal for professionals involved with running the admin and operations at executive to mid-senior levels. Professionals such as Office managers, operations managers, administrators, team leaders, supervisors, secretaries, support staff and personal assistants in corporate and governmental organizations can attend this course for a rewarding outcome.

Why Us?

Why Us?

With a combined management and training experience of over 70 years and clients ranging from large corporations and government bodies to small private firms and sole traders we don’t believe in a 'one size fits all' policy. We seek out experienced business professionals to deliver what they know best. Our training programmes are dynamic and effective giving you the knowledge you require but most importantly backed by real life practical examples.

Right from the moment you choose London Training for Excellence, we are a source of support, giving you the skills and Knowledge to help you with your career; whether you want to change career paths or further develop your current role we are here to help.

Here are some more advantages of choosing London Training for Excellence:

Quality – High class programmes delivered by experience business professionals. Reliability – We will never cancel a confirmed booking, we run courses in more than 21 locations Worldwide and work around the clock to ensure every delegate receives the support they require. We even operate a 24 hour support line to help cater for your every need.

Recognition – We are fully accredited by The CPD Standards agency, OC4N and have recognition from ILM. We are committed to quality and are certified ISO9001. In addition, we have been one of the most requested providers on Findcourses.

We hope to welcome you onto a course soon.

Key Facts

Instructor: LondonTFE



Organizer: LondonTFE

End Date: 05-05-2018 Day(s)

Course Duration: 5

Available Dates

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