Customer Relations and Servicing Training Course

Overview
Course Outline
Scheduled Dates

Course Overview

This course is designed to develop the skills of customer service managers, supervisors and team leaders in creating, managing and maintaining a customer-focused climate which delivers customer services at the highest level.

Delegates will start by identifying their own customer service vision and standards and then use these to create a customer-centric culture in their teams. They will learn how to motivate, manage and lead their teams to achieve the best possible customer service.

The course will also introduce coaching techniques and templates which delegates can use to improve individual and team performance, as well as dashboards and other tools they can use to monitor and evaluate performance.

Objective:

By the end of this interactive training programme, you will be able to:

Learn to develop a customer-friendly atmosphere in your team
Know the role and responsibilities as a customer service supervisor or manager
Motivate, manage and lead the team to attain improved and high-end customer services
Identify priorities to achieve better customer services
Recognise ‘when’ and ‘how’ to coach the team members in order to meet targets and achieve business goals

Course Outline

Module 1 - What is a Customer Service Management?

The role of the customer service manager
The skills needed to be an effective customer service manager
The objectives of the customer service manager
Customer Service vision and standards
Creating a customer-centric culture

Module 2 - Team characteristics

Understanding team personalities
How to communicate with different personalities
How to motivate different personalities
The team development life cycle

Module 3 - Setting goals and objectives

Setting daily/weekly/monthly targets and objectives
Feeding objectives into overall performance management programmes
Monitoring goals and objectives
Gaining buy-in from team members

Module 4 – Assessing and improving performance

How to monitor your overall team performance
Dashboards and other tools to track performance
Motivational techniques to maintain and increase performance

Module 5 - Coaching and feedback

Understanding how coaching helps maintain and improve performance
Using a simple coaching structure to have effective conversations
Turning gathered data into effective feedback
Providing feedback that creates change

Dealing with under-performance

How to proactively identify potential drops in performance
Effective underperformance discussions
Setting targets for improvement
Using personal improvement plans

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Location

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Amsterdam
Dubai
Istanbul
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Key Accounts and Customer Service

London

$4,900

Duration: 20 CPD hours (5Days)

date: 20 - 24 Nov 2023

Key Accounts and Customer Service

London

$4,900

Duration: 20 CPD hours (5Days)

date: 18 - 22 Dec 2023

Key Accounts and Customer Service

Amsterdam

$4,900

Duration: 20 CPD hours (5Days)

date: 05 - 09 Feb 2024

Key Accounts and Customer Service

London

$4,900

Duration: 20 CPD hours (5Days)

date: 20 - 24 May 2024

Key Accounts and Customer Service

Amsterdam

$4,900

Duration: 20 CPD hours (5Days)

date: 17 - 21 Jun 2024

Key Accounts and Customer Service

Dubai

$4,900

Duration: 20 CPD hours (5Days)

date: 24 - 28 Jun 2024

Key Accounts and Customer Service

Istanbul

$4,900

Duration: 20 CPD hours (5Days)

date: 19 - 23 Aug 2024

Key Accounts and Customer Service

Dubai

$4,900

Duration: 20 CPD hours (5Days)

date: 23 - 27 Sep 2024

Key Accounts and Customer Service

London

$4,900

Duration: 20 CPD hours (5Days)

date: 16 - 20 Dec 2024

Key Accounts and Customer Service

Manage your Customer Service

Duration:5 Days (20 CPD hours)

date:20 - 24 Nov 2023

London

$4,900

Questions? Speak to our
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Shayma Said

sales@londontfe.com

+44 2071836657

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CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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We customise our courses to suit your personal learning needs
Quality

Our courses are delivered by highly experienced industry experts
Recognition

All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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