Building loyal customers in today's rapidly shifting marketplace is more challenging and crucial than ever. This 5-day course delves into creating, optimising, and integrating loyalty programs with an overarching theme of excellence in customer experience. With hands-on activities, real-world case studies, and expert insights, participants will learn how to design loyalty initiatives that retain customers and amplify their advocacy while ensuring a seamless and delightful customer journey.
Day 1: Foundations of Customer Loyalty and Experience
Day 2: Designing Effective Loyalty Programs
Day 3: Excellence in Customer Experience: Beyond the Points
Day 4: Leveraging Technology and Data in Loyalty Programs
Day 5: Challenges, Innovations, and the Future of Loyalty
Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.
Loyalty Program with Customer Experience Excellence
Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.
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We customise our courses to suit your personal learning needs
Our courses are delivered by highly experienced industry experts
All our courses are accredited by the CPD Standards Agency
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Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.
Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.
Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.