Managing & Coaching Customer Service Team Course| London TFE

Overview
Course Outline
Scheduled Dates

Course Overview

Good customer service is a cornerstone of every successful business. Are your employees already providing excellent customer service or, are there areas where they need a little polishing?

Regardless of your exact circumstances, there are always opportunities for improvement. Giving your workforce the tools, resources and inspiration to deliver exceptional customer service will ensure your team keeps your clients happy and loyal.

This course is designed to develop the coaching skills of customer service managers, supervisors and team leaders, as well as showing them how to create and maintain a customer-focused climate.

By the end of the course, delegates will have a clear idea of their role as coach and be equipped with the tools they need to deliver powerful coaching sessions whether one-on-one or to larger groups. They will also have a draft coaching plan which they can immediately put into action on return to their workplaces.

Objective:

By the end of this interactive training programme, you will be able to:

Define your role as a coach
Conduct more powerful feedback sessions
Learn to develop a customer-friendly atmosphere in your team
Teach, train, and guide the team to excel
Overcome communication obstructions among customers and team members
Motivate, manage and lead the team to attain improved and high-end customer services

Course Outline

Module One - Your Role as a Coach

Discuss the benefits of coaching
Understand your role in the coaching relationship
Review the Coaching Connection Model

Module Two - How You Communicate

Learning styles
Describe behaviours using action statements
Create action statement guidelines

Module Three - Your Choices as a Coach

Know the choices you have as a Coach
Discuss the effect your choices have on your staff
Learn the seven steps for giving feedback
The GROW model

Module Four – One-on-one coaching

Observation and assessment
Giving feedback
Agreeing desired changes
Review meetings

Module Five - Training the Team

Recognise the weaknesses in individuals and teams
Manage complaints and reduce escalation while developing your team
Motivate team spirit and talk about poor performance
Update team members about the latest trends in customer service
Train the team to achieve ‘right first time’ standards
The coaching plan

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

Select Month

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August
October
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Location

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Amsterdam
Barcelona
Dubai
Istanbul
London
Milan

Key Accounts and Customer Service

Dubai

$4,900

Duration: 20 CPD hours (5Days)

date: 30 Oct - 03 Nov 2023

Key Accounts and Customer Service

London

$4,900

Duration: 20 CPD hours (5Days)

date: 11 - 15 Dec 2023

Key Accounts and Customer Service

Dubai

$4,900

Duration: 20 CPD hours (5Days)

date: 19 - 23 Feb 2024

Key Accounts and Customer Service

Amsterdam

$4,900

Duration: 20 CPD hours (5Days)

date: 26 Feb - 01 Mar 2024

Key Accounts and Customer Service

London

$4,900

Duration: 20 CPD hours (5Days)

date: 11 - 15 Mar 2024

Key Accounts and Customer Service

Barcelona

$4,900

Duration: 20 CPD hours (5Days)

date: 25 - 29 Mar 2024

Key Accounts and Customer Service

Istanbul

$4,900

Duration: 20 CPD hours (5Days)

date: 08 - 12 Apr 2024

Key Accounts and Customer Service

Amsterdam

$4,900

Duration: 20 CPD hours (5Days)

date: 10 - 14 Jun 2024

Key Accounts and Customer Service

Istanbul

$4,900

Duration: 20 CPD hours (5Days)

date: 12 - 16 Aug 2024

Key Accounts and Customer Service

Milan

$4,900

Duration: 20 CPD hours (5Days)

date: 19 - 23 Aug 2024

Key Accounts and Customer Service

Dubai

$4,900

Duration: 20 CPD hours (5Days)

date: 28 Oct - 01 Nov 2024

Key Accounts and Customer Service

London

$4,900

Duration: 20 CPD hours (5Days)

date: 09 - 13 Dec 2024

Key Accounts and Customer Service

Customer Service Coaching

Duration:5 Days (20 CPD hours)

date:30 Oct - 03 Nov 2023

Dubai

$4,900

Questions? Speak to our
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Shayma Said

sales@londontfe.com

+44 2071836657

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CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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Our courses are delivered by highly experienced industry experts
Recognition

All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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