Good customer service is a cornerstone of every successful business. Are your employees already providing excellent customer service or, are there areas where they need a little polishing?
Regardless of your exact circumstances, there are always opportunities for improvement. Giving your workforce the tools, resources and inspiration to deliver exceptional customer service will ensure your team keeps your clients happy and loyal.
This course is designed to develop the coaching skills of customer service managers, supervisors and team leaders, as well as showing them how to create and maintain a customer-focused climate.
By the end of the course, delegates will have a clear idea of their role as coach and be equipped with the tools they need to deliver powerful coaching sessions whether one-on-one or to larger groups. They will also have a draft coaching plan which they can immediately put into action on return to their workplaces.
By the end of this interactive training programme, you will be able to:
Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.
Customer Service Coaching
Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.
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We will never cancel a confirmed booking
We offer around the clock support
We customise our courses to suit your personal learning needs
Our courses are delivered by highly experienced industry experts
All our courses are accredited by the CPD Standards Agency
Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!
Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.
Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.
Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.