Essential Service Skills for Cabin Crew Course

Overview
Course Outline
Scheduled Dates

Course Overview

This course will equip cabin crew with all the knowledge and skills they need to ensure that all their passengers have a safe, comfortable and enjoyable flight.

The course will cover:

Boarding - Creating a great first impression
Welcoming and making passengers comfortable
Calming anxious fliers
Fundamentals of communication
Understanding customers and their needs
Service recovery
Dealing with complaints and difficult situations

The course is highly interactive with plenty of practical exercises designed to build confidence and skill when dealing with all types of passengers in a wide variety of situations.

Course Outline

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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July
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Location

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London

Key Accounts and Customer Service

Duration: 20 CPD hours (5Days)

date: 18 - 22 Dec 2023

Key Accounts and Customer Service

Duration: 20 CPD hours (5Days)

date: 08 - 12 Jul 2024

Key Accounts and Customer Service

Duration: 20 CPD hours (5Days)

date: 23 - 27 Sep 2024

Key Accounts and Customer Service

Duration: 20 CPD hours (5Days)

date: 16 - 20 Dec 2024

Key Accounts and Customer Service

Service skills for Cabin Crew

Duration:5 Days (20 CPD hours)

date:18 - 22 Dec 2023

Questions? Speak to our
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Shayma Said

CPD Standards

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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Quality

Our courses are delivered by highly experienced industry experts
Recognition

All our courses are accredited by the CPD Standards Agency

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How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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