Apr 20 - Apr 22 2020Online

Price: €1,400.00 (EUR)

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Bespoke Course

COURSE OVERVIEW

  • 3 Days
  • 12 Hours

Available languages: English

Have you ever felt intimidated by others? How many times have you told yourself that you could have done better when handling a conversation only to repeat the same mistakes again? Do you like to stay out of conflicts and keep to yourself? Do people take advantage of you?

If your answer to these is “yes”, then this course is for you. You will learn how to boost your confidence and express yourself assertively. Handling other people, whether they are aggressive or passive, is something we all need to do no matter what we do in our jobs and doing it well consistently requires a skill.This course helps you to master this skill. Your company will also greatly benefit from having staff that can ‘assert’ themselves. All opinions are heard and miscommunication is decreased.

This course contains many practical, step-by step guidelines on how to approach others and construct sentences to get maximum results. You will learn about the right attitudes, body language, styles of communication and psychology behind manners such as passive-aggressive behaviour. You will learn how to stay in control and project that feeling into others as well.

You will master assertive techniques through repetition and practical exercises, so when you leave the course you are ready to use your new skills straight away.

In this highly practical course delegates will learn:

  • What is assertiveness?
  • How does assertiveness differ from aggressive or passive behaviour
  • How to construct your sentences to get your message across confidently
  • How to appeal to emotions
  • How to present your view systematically and assertively
  • How to take advantage of body language to say and get what you want
  • What is passive-aggressive behaviour and how to deal with it?
  • How to present your request
  • How to distinguish between different behaviours using non-verbal communications
  • How to criticise and change someone’s behaviour
  • How to use a number of advanced techniques to respond to someone when your request is not registered
  • How to praise
  • How to receive criticism
  • How to use a step-by-step approach to give constructive feedback
  • How to express your disagreement and stay friends
  • How to say No

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ACCREDITATIONS

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.


The CPD has

  • 8000 MEMBERS in…
  • 150 COUNTRIES, with…
  • 80 CHAPTERS

Helping to develop learning worldwide.

WHY CHOOSE US?

  • Reliability

    We will never cancel a confirmed

  • Support

    We operate a 24-hour support line. Just call

  • Tailored

    We customise our courses to suit all personal learning

  • Quality

    Our courses are delivered by highly experienced,

  • Recognition

    All our courses* are accredited and certified

We are accredited by CPD, ILM and OCN Credit4learning. We are also quality certified by the world’s most widely adopted
Quality Management System, ISO 9001. Please check the accreditations of individual courses, accreditations vary.

FREQUENTLY ASKED QUESTIONS

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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