Have you ever felt intimidated by others? How many times have you told yourself that you could have done better when handling a conversation only to repeat the same mistakes again? Do you like to stay out of conflicts and keep to yourself? Do people take advantage of you?

If your answer to these is “yes”, then this course is for you. You will learn how to boost your confidence and express yourself assertively. Handling other people, whether they are aggressive or passive, is something we all need to do no matter what we do in our jobs and doing it well consistently requires a skill.This course helps you to master this skill. Your company will also greatly benefit from having staff that can ‘assert’ themselves. All opinions are heard and miscommunication is decreased.

This course contains many practical, step-by step guidelines on how to approach others and construct sentences to get maximum results. You will learn about the right attitudes, body language, styles of communication and psychology behind manners such as passive-aggressive behaviour. You will learn how to stay in control and project that feeling into others as well.

You will master assertive techniques through repetition and practical exercises, so when you leave the course you are ready to use your new skills straight away.

In this highly practical course delegates will learn:

• What is assertiveness?
• How does assertiveness differ from aggressive or passive behaviour
• How to construct your sentences to get your message across confidently
• How to appeal to emotions
• How to present your view systematically and assertively
• How to take advantage of body language to say and get what you want
• What is passive-aggressive behaviour and how to deal with it?
• How to present your request
• How to distinguish between different behaviours using non-verbal communications
• How to criticise and change someone’s behaviour
• How to use a number of advanced techniques to respond to someone when your request is not registered
• How to praise
• How to receive criticism
• How to use a step-by-step approach to give constructive feedback
• How to express your disagreement and stay friends
• How to say No