Have you ever felt intimidated by others? How many times have you told yourself that you could have done better when handling a conversation only to repeat the same mistakes again? Do you like to stay out of conflicts and keep to yourself? Do people take advantage of you?
If your answer to these is “yes”, then this course is for you. You will learn how to boost your confidence and express yourself assertively. Handling other people, whether they are aggressive or passive, is something we all need to do no matter what we do in our jobs and doing it well consistently requires a skill.This course helps you to master this skill. Your company will also greatly benefit from having staff that can ‘assert’ themselves. All opinions are heard and miscommunication is decreased.
This course contains many practical, step-by step guidelines on how to approach others and construct sentences to get maximum results. You will learn about the right attitudes, body language, styles of communication and psychology behind manners such as passive-aggressive behaviour. You will learn how to stay in control and project that feeling into others as well.
You will master assertive techniques through repetition and practical exercises, so when you leave the course you are ready to use your new skills straight away.
In this highly practical course delegates will learn:
- What is assertiveness?
- How does assertiveness differ from aggressive or passive behaviour
- How to construct your sentences to get your message across confidently
- How to appeal to emotions
- How to present your view systematically and assertively
- How to take advantage of body language to say and get what you want
- What is passive-aggressive behaviour and how to deal with it?
- How to present your request
- How to distinguish between different behaviours using non-verbal communications
- How to criticise and change someone’s behaviour
- How to use a number of advanced techniques to respond to someone when your request is not registered
- How to praise
- How to receive criticism
- How to use a step-by-step approach to give constructive feedback
- How to express your disagreement and stay friends
- How to say No
English, Arabic, Other languages available on request
1 – 10 Participants
Deadline for registration is 5 days prior to the course start date. Those who wish to register after the deadline should email us directly at sales@londontfe.com to check availability.
A London Training for Excellence Professional certificate will be issued to all participants on completion of this course. In addition you will receive a certificate confirming the number of CPD hours achieved for this course.
With a combined management and training experience of over 70 years and clients ranging from large corporations and government bodies to small private firms and sole traders we don’t believe in a 'one size fits all' policy. We seek out experienced business professionals to deliver what they know best. Our training programmes are dynamic and effective giving you the knowledge you require but most importantly backed by real life practical examples.
Right from the moment you choose London Training for Excellence, we are a source of support, giving you the skills and Knowledge to help you with your career; whether you want to change career paths or further develop your current role we are here to help.
Here are some more advantages of choosing London Training for Excellence:
Quality – High class programmes delivered by experience business professionals. Reliability – We will never cancel a confirmed booking, we run courses in more than 21 locations Worldwide and work around the clock to ensure every delegate receives the support they require. We even operate a 24 hour support line to help cater for your every need.
Recognition – We are fully accredited by The CPD Standards agency, OC4N and have recognition from ILM. We are committed to quality and are certified ISO9001. In addition, we have been one of the most requested providers on Findcourses.
We hope to welcome you onto a course soon.
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