We often have to deal with difficult people in our professional environment and sometimes even in our personal everyday life. Any interaction or communication with such people can prove challenging and consumes a lot of our time and energy. Such situations can easily turn emotional and unproductive with long term effects on relationships.
Fortunately difficult people are well studied and psychologists have found a great deal on the origin of their behaviour and subsequently on how best to deal with them based on their inherent weaknesses. This course relies heavily on the latest psychological research and provides several concise easy-to-use formulas that delegates can use to deal with challenging situations promptly.
The course is packed with exercises, relevant case studies and role plays that enables delegates to understand the methods better and practice them immediately after introduction. Optional activities and exercises are also provided to easily extend the course and adjust the pace for different needs.
In this highly practical course delegates will learn:
What is the best mental attitude when confronted with challenging people?
- What is an ideal long term strategy?
- Why self-examination is important and how best to do it?
- How to deal with conflicts, physically and emotionally
- What is “ironic processes of mental control” and how can it help in optimising the delivery of your demands?
- How to commit to action and get optimum results next time you are challenged by a difficult person
In how many different ways can you respond to someone and what results do you expect?
- What are the four responding styles, when to use them and where should you avoid using them?
- How to avoid unpredictablereactions to your comments by observing and analysing the other person for specific signs
- How to listen and respond emphatically and connect when needed
How to engage in a conversation and show that you understand and care
- What to do to stay focused on a conversation and avoid drifting away?
- What is ‘click-wirr’ and how to use it in a conversation?
- How to ask good questions based on your encounter
- What non-verbal signals you should be aware of and use?
How to handle conflicts
- What is the optimum process of conflict resolution?
- What are conflict resolutions styles?
- How to use the styles in sequence to get maximum results
How to deal with confrontations
- What is APA communication model and how can you use it to manage difficult people?
- How to use the 5-Step Guide to Confrontations
- What can be learned from confrontation examples?
How to deal with reactive and toxic words
- How to prevent a challenging conversation by choosing the right words
- What are the toxic statements, phrases, gestures and attitudes that can significantly affect your conversation and relationship with the other person?
- How to avoid using them and handle people who use them on you
What are the characteristics of difficult people and how to deal with them?
- What are the example behaviours?
- What are the origins of theirs behaviour?
- How to deal with them
English, Arabic, Other languages available on request
1 – 10 Participants
Deadline for registration is 5 days prior to the course start date. Those who wish to register after the deadline should email us directly at sales@londontfe.com to check availability.
A London Training for Excellence Professional certificate will be issued to all participants on completion of this course. In addition you will receive a certificate confirming the number of CPD hours achieved for this course.
With a combined management and training experience of over 70 years and clients ranging from large corporations and government bodies to small private firms and sole traders we don’t believe in a 'one size fits all' policy. We seek out experienced business professionals to deliver what they know best. Our training programmes are dynamic and effective giving you the knowledge you require but most importantly backed by real life practical examples.
Right from the moment you choose London Training for Excellence, we are a source of support, giving you the skills and Knowledge to help you with your career; whether you want to change career paths or further develop your current role we are here to help.
Here are some more advantages of choosing London Training for Excellence:
Quality – High class programmes delivered by experience business professionals. Reliability – We will never cancel a confirmed booking, we run courses in more than 21 locations Worldwide and work around the clock to ensure every delegate receives the support they require. We even operate a 24 hour support line to help cater for your every need.
Recognition – We are fully accredited by The CPD Standards agency, OC4N and have recognition from ILM. We are committed to quality and are certified ISO9001. In addition, we have been one of the most requested providers on Findcourses.
We hope to welcome you onto a course soon.
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