Handling Difficult People Course in Leadership and Management

Overview
Course Outline
Scheduled Dates

Course Overview

This course is about learning how to effectively handle and manage difficult or confrontational situations. Whether in the workplace or in our personal lives, these kinds of encounters can consume a lot of time and energy if not managed well. Delegates will learn about the characteristics associated with confrontational behaviour, its origins and how best to respond. This course will equip delegates with various effective responses when confronted with challenging situations.

They will learn how to effectively deal with toxic words and phrases, resolve confrontations without devolving into a blame game and much more. Through practical exercises, roleplays and case studies, this course provides the tools for managing difficult or challenging conversations with confidence. The content is versatile enough to adjust the pace as needed and also includes optional extra content for those looking for a deeper dive into the subject matter.

Objective:

This course helps delegates learn how to effectively handle difficult or confrontational situations.
It covers topics such as characteristics of confrontational behaviour, effective responses, toxic words & phrases and conflict resolution processes.
Through practical exercises, case studies and roleplays, the course equips learners with the essential tools for managing conversations confidently.
The content is versatile enough to adjust the pace as needed and also includes optional extra content for those looking for a deeper dive into the subject matter.

Course Outline

Day 1:

Reflection and self-assessment to better understand your thoughts and emotions around difficult conversations.

Day 2:

Work on active listening skills by paying close attention to the other person's words and how they are saying them.

Day 3:

Practise conflict resolution techniques such as being open, honest, patient and exploring alternative solutions.

Day 4:

Focus on analytical thinking in order to gain an understanding of people’s words & actions before responding to a challenging conversation.

Day 5:

Review the course content and lessons learnt throughout the week, in order to solidify your understanding of handling confrontational situations.

Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Human Resources and Talent Development

Handling Difficult Situations and Confrontations

Course Overview

Course Outline

Day 1:

Day 2:

Day 3:

Day 4:

Day 5:

Schedule & Fees

3 For 2Offer

$4,900

Duration: 20 CPD hours (5Days)

date: 04 - 08 Dec 2023

$4,900

Duration: 20 CPD hours (5Days)

date: 11 - 15 Mar 2024

$4,900

Duration: 20 CPD hours (5Days)

date: 08 - 12 Apr 2024

$4,900

Duration: 20 CPD hours (5Days)

date: 16 - 20 Sep 2024

$4,900

Duration: 20 CPD hours (5Days)

date: 11 - 15 Nov 2024

$4,900

Duration: 20 CPD hours (5Days)

date: 02 - 06 Dec 2024

Duration:5 Days (20 CPD hours)

date:04 - 08 Dec 2023

$4,900

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