May 11 - May 13 2020Online

Price: $1,500.00 (USD)

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COURSE OVERVIEW

  • 3 Days
  • 12 Hours

Available languages: English | Arabic

Making the move to a supervisory role can be demanding and somewhat daunting. For most people, the required skills for supervising others do not come naturally which means they need to learn and apply this new skill systematically.

In addition, many of those people who find themselves in a position where they are responsible in tasking others, don’t realise they are now in a supervisory role. Without formal training, most people would simply copy their own managers and supervisors and if these managers are poor at interpersonal skills, the new supervisors will end up with a lot of bad habits that they could do without.

This course is designed to help delegates gain confidence in supervising others by knowing what areas they need to consider when leading people. Through various case studies, examples and scenarios, delegates learn what works and what does not when managing people. The course also explores several established frameworks of management which gives structure to any supervisory role. These includeguidelines to motivate the team, carrying out performance analysis, avoiding and resolving team-supervisor conflicts, problem solving and a variety of intervention methods.

Research shows that such frameworks are essential because many people who are new to supervisory roles are simply unaware of alternative management methods that can be used in different  situations and wrongly choose an ineffective style of leadership.

The course is suitable for a variety of supervisory situations. Front line managers, shop floor supervisors and office team leaders can all benefit from this course. The course is ideal for those who are new to the supervisory role or those who have been leading but now want to improve their management skills by going through a formal training and tap into established methodologies on supervision and interpersonal skills.

In this highly practical course participants will learn:

What is Supervision?

  • What is involved in supervision?
  • How should a supervisor divide his time?
  • What are the major functions of supervision?

How to Address Problems Methodically

  • What areas a supervisor needs to look into when confronted with problems and in what order?

How to Establish Rapport

  • How to improve communication with others by using empathy
  • How to communicate with people when they want to raise a concern
  • How to make people feel comfortable so they can share their thoughts with you

Case Studies

  • What can you learn from these case studies on supervision?
  • What to be aware of if you have recently been promoted to a supervisory role?
  • What makes a good supervisor?
  • How to support your team and manage their workload
  • How to manage your team in relation with other supervisors

What is Situational Leadership?

  • What are the leadership styles?
  • How to help employees develop and how does that relate to your supervision
  • How should you relate your leadership style to each individual under your supervision?

How to Intervene

  • How to use a framework that helps you approach situations systematically, using a variety of interventions
  • How to avoid using destructive habits repeatedly when supervising?
  • What are the alternatives to authoritative leadership

How to Motivate

  • How to motivate your team
  • How to provide support and mentoring
  • How to carry out performance appraisals
  • What are the do’s and don’ts of performance management meetings?
  • What are the 7 critical factors in job performance and why you must not ignore any one of them when supervising your team?

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ACCREDITATIONS

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.


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WHY CHOOSE US?

  • Reliability

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  • Tailored

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  • Quality

    Our courses are delivered by highly experienced,

  • Recognition

    All our courses* are accredited and certified

We are accredited by CPD, ILM and OCN Credit4learning. We are also quality certified by the world’s most widely adopted
Quality Management System, ISO 9001. Please check the accreditations of individual courses, accreditations vary.

FREQUENTLY ASKED QUESTIONS

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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