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Key Accounts and Customer ServiceService skills for Cabin Crew


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  • United KingdomLondon
  • 06 - 10 Feb 2023
  • 20 CPD hours
  • $4,500.00
  • Overview
  • Course Outline
  • Scheduled Dates

Course Overview

This course will equip cabin crew with all the knowledge and skills they need to ensure that all their passengers have a safe, comfortable and enjoyable flight.

The course will cover: 

  • Boarding - Creating a great first impression 
  • Welcoming and making passengers comfortable
  • Calming anxious fliers
  • Fundamentals of communication
  • Understanding customers and their needs
  • Service recovery
  • Dealing with complaints and difficult situations

The course is highly interactive with plenty of practical exercises designed to build confidence and skill when dealing with all types of passengers in a wide variety of situations.

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Course Outline

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Schedule & Fees

2+1Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Location

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  • London
  • Management

5 Days 20 CPD hours

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London

London

$4,500.00

  • Management

5 Days 20 CPD hours

Register Now
London

London

$4,500.00

  • Management

5 Days 20 CPD hours

Register Now
London

London

$4,500.00

  • Management

5 Days 20 CPD hours

Register Now
London

London

$4,500.00

Speak to our friendly training advisor today

Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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Why Choose London Training

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    Reliability

    We will never cancel a confirmed booking

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    Tailored

    We customise our courses to suit your personal learning needs

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    Quality

    Our courses are delivered by highly experienced industry experts

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    Recognition

    All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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Service skills for Cabin Crew

  • United KingdomLondon
  • 06 - 10 Feb 2023
By submitting this form you agree to our Terms and Conditions and Privacy Policy.
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Service skills for Cabin Crew

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  • United KingdomLondon
  • 06 - 10 Feb 2023
By submitting this form you agree to our Terms and Conditions and Privacy Policy.

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