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Retail and E- CommerceE-Commerce Essentials


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  • NetherlandsAmsterdam
  • 20 - 24 Nov 2023
  • 20 CPD hours
  • $4,900.00
  • Overview
  • Course Outline
  • Scheduled Dates

Course Overview

E-commerce, also known as electronic commerce or internet commerce, refers to the buying and selling of goods or services using the internet, and the electronic transfer of money and data to execute these transactions.  E-commerce has changed the way in which we buy and sell goods and services and is big business. Global retail e-commerce sales are expected to reach $5.55 trillion by the end of 2022. 

The course covers everything from e-commerce definitions and concepts through to technical aspects like security of online financial transactions, building your e-commerce website and communicating with customers and potential customers online. By the end of the course delegates will have all the knowledge and skills needed to succeed in this fast growing market place.

Objective:

By the end of this interactive training programme, you will be able to:

  • Identify the benefits of e-commerce
  • Recognise the challenges of doing business online 
  • Ensure your customers' data is safe and secure
  • Design an online experience which is positive for both staff and customers
  • Understand which channels and platforms will work best for you
  • Improve your connection with customers by selecting appropriate tools and technologies
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Course Outline

Module 1 - E-Commerce Overview

  • Introduction to electronic commerce.
  • The legal challenges of e-commerce. 
  • Privacy and data protection in digital era
  • Global trends

 Module 2 -  Design and User Experience

  • Designing e-commerce sites (step by step)
  • The online customer experience

Module 3 - Supply and Distribution

  • Supply Chain Management
  • Distribution channels 
  • Online marketplaces - third-party business-to-consumer sales

Module 4 - Payment and Security

  • E-contract
  • E-payment 
  • customs challenges

Module 5 - Customer Engagement

  • Connecting with customers online: live chat, chatbots, and voice assistants
  • Gathering and using demographic data through web contacts and social media
  • Marketing to prospective and established customers
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Schedule & Fees

2+1Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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$4,500.00

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5 Days 20 CPD hours

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London

London

$4,500.00

  • Management

5 Days 20 CPD hours

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Istanbul

Istanbul

$4,900.00

  • Management

5 Days 20 CPD hours

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Istanbul

Istanbul

$4,900.00

  • Management

5 Days 20 CPD hours

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London

London

$4,500.00

  • Management

5 Days 20 CPD hours

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Dubai

Dubai

$4,900.00

  • Management

5 Days 20 CPD hours

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Amsterdam

Amsterdam

$4,900.00

  • Management

5 Days 20 CPD hours

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Kuala Lumpur

Kuala Lumpur

$4,900.00

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Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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    Our courses are delivered by highly experienced industry experts

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    All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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E-Commerce Essentials

  • NetherlandsAmsterdam
  • 20 - 24 Nov 2023
By submitting this form you agree to our Terms and Conditions and Privacy Policy.
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E-Commerce Essentials

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  • NetherlandsAmsterdam
  • 20 - 24 Nov 2023
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