Dr Osman Khan is one of the world’s leading experts in Customer Experience Management and Customer Loyalty. Dr. Osman Khan, has over eighteen years of experience working with companies to improve their business performance. His main areas of expertise are in Customer Experience Management, Customer Loyalty and Satisfaction, Emotional Attachment, B2B Marketing, Social Media and Strategic Marketing. He has worked with numerous companies across the globe as a consultant, trainer, researcher and as a member of the marketing team. His has worked with companies of all sizes, including Fortune 500 and FTSE 50 listed firms. He has been consulting for organisations from Europe and the Middle East, as well as helping firms within the UK and USA in improving customer loyalty, increasing sales, and reassessing strategic marketing goals.