Certified Corporate Etiquette Professional

In the modern business world, professionalism is measured by skills and performance and by the ability to interact respectfully, confidently, and appropriately with colleagues, clients, and stakeholders. Corporate Etiquette is the set of behaviours, communication styles, and cultural awareness that fosters positive working relationships and enhances corporate reputation. This course equips participants with the knowledge and skills to navigate diverse business environments, apply proper etiquette in various situations, and avoid behaviours that may harm professional relationships. Through practical examples, participants will gain confidence in applying etiquette in communication, dress, dining, introductions, and cross-cultural interactions.

By the end of this course, participants will be able to:

• Explain what corporate etiquette is.
• List the benefits of corporate etiquette.
• Explain how to show etiquette in communication.
• List the common courtesy expressions.
• List the phrases for greeting.
• Explain the steps to make introductions.
• Describe the etiquette of using business cards.
• Describe the dining and corporate etiquette.
• Explain the role of body language in etiquette.
• Describe the corporate etiquette in a handshake.
• Describe the norms of dressing etiquette.
• Explain the Hofstede model for analysing cultures.
• List the characteristics of good corporate etiquette.
• Describe the behaviours driving corporate etiquette.
• Describe the behaviours to avoid in etiquette.

Who Should Attend?