Frequently Asked Questions

Our course content is constantly reviewed and updated to ensure we stay current with all the latest trends. After every course is completed, we review the feedback and improve the material where necessary.

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

Our trainers are all highly qualified in their field and have a large amount of real world experience. This enables them to deliver our training courses that are relevant to you and give you the skills required to use in your career.

Yes, we have the resources available to deliver to all audience sizes from one-to-one courses to large in-house contracts for up to 200 staff.

Yes, we run a 100% satisfaction guarantee or your money back.

Of course, before every course we send out a pre training questionnaire so we can understand exactly what your needs and goals are from the course. Where possible we will tailor the content to specifically meet your requirements.

There is no wrong person! There are always new skills and techniques and the majority of the people we train are on our courses to up skill.

Our training courses are all customised, we create the material in house and constantly develop and renew it to ensure it is relevant and engaging.

We provide support throughout your journey with us. From enquiry to training and our high class lecturers also go above and beyond to give as much support as possible after the course has finished.

We have successfully delivered training courses to hundreds of organisations from small businesses to Government organisations and multinational corporations. Have a look at our testimonial page to see what our clients say about us!

Unless otherwise stated no, when on a course you are constantly assessed by our trainers and feedback is provided at the end of the course.

You will receive your joining instructions no later than 2 weeks prior to your course starting.

This will be given to you at the time of booking if pre course work is applicable on your chosen program.

Please refer to our terms of sale which can be found here.

Yes! Ask our sales agents at the time of your booking.

You will receive your certificate and CPD hours on the last day of your course.

We have set trainers for each course, however where applicable we do offer the option to select a trainer from our database.

Our courses run from 9am – 1:30pm unless otherwise stated.

We have our own centre in Kensington, London where parking can be arranged for a fee. Our other centres are outsourced so we cannot guarantee parking.

Yes we provide food at the majority of our centres worldwide.

We cannot book your accommodation on your behalf, however, we have direct links with hotels, and you can book a room with our corporate rates in London and the rest of the world by emailing us at info@londontfe.com.

You can book online through our website or contact us by phone or email. You must complete a registration form and choose your course, location, and date.

You can pay by credit card, debit card, bank transfer, or PayPal.

Yes, you can get a refund depending on when you cancel your course enrollment. You have a 14-day cooling-off period from the day we confirm your order by email, or you can cancel anytime 6 months before the course start date and get a full refund. If you cancel with at least 30 days’ notice, you will get a 50% refund of the full fee.

The duration varies depending on the course. Some courses are one-day workshops, while others are more extended programmes that can span several weeks or months.