Privacy Policy and Cookie Policy for Website
Last updated: 15 August 2026
1. Introduction
London Training for Excellence respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you:
- visit or use our website;
- make an enquiry or request a quotation;
- book or attend one of our training courses or services;
- download course information or other materials;
- subscribe to our communications;
- communicate or otherwise interact with us; or
- use any other service through which this Privacy Policy is made available.
It also explains your rights under applicable data protection legislation and how you can exercise them.
For information about the cookies and similar technologies used on our website, please refer to Section 4 – Cookies.
If you have any questions about this Privacy Policy or how we use your personal information, please contact us at info@londontfe.com.
2. Who We Are
London Training for Excellence is a trading name of Laykas Group Ltd, a company registered in England and Wales.
For the purposes of applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Data (Use and Access) Act 2025, Laykas Group Ltd is the data controller responsible for the personal information described in this Privacy Policy.
Our details are:
- Website: www.londontfe.com
- Company: Laykas Group Ltd
- Company number: 08459761
- Registered address: 198-206 Acton Lane, Unit C, London, England, NW10 7NH
- Data protection contact: Operations Director
- Email: info@londontfe.com
Where another organisation determines independently how and why your personal information is processed, that organisation may also act as a separate data controller.
3. Personal Information We Collect and How We Use It
3.1 Information we may collect
Depending on how you interact with us, we may collect and process the following categories of personal information.
Identity and professional information
This may include your name, title, job title, employer, organisation, department, industry and other professional information.
Contact information
This may include your business or personal email address, telephone number, postal address and other contact details you provide to us.
Course, booking and delegate information
This may include information relating to course enquiries, quotations, bookings, attendance, training requirements, course history, assessments, feedback, certificates and associated services.
Transaction and payment information
This may include information relating to payments, invoices, purchase orders, refunds and other transactions. Payment information may also be processed directly by third-party payment providers.
Communications
We may keep records of emails, telephone calls, messages, enquiries, feedback, complaints and other correspondence with you.
Marketing preferences
We may record whether you have agreed to receive particular communications from us, your communication preferences and whether you have opted out of marketing.
Technical and website information
When you use our website, we may receive technical information such as your IP address, browser type, device information, operating system, referring website, pages visited, approximate geographical information and information about how you interact with our website.
Further information about cookies and similar technologies is provided in Section 4 – Cookies.
Security and fraud-prevention information
We may process technical information and security signals to protect our website, forms, systems and users against spam, fraud, automated activity, cyber-attacks and other abuse. This includes information processed through Cloudflare Turnstile.
Accessibility, dietary or other special requirements
Where you voluntarily provide information concerning accessibility, dietary, health or other requirements in connection with a course or service, some of that information may constitute special category personal data.
We will only process such information where necessary and where an appropriate legal condition applies. This may include your explicit consent. Access to such information will be limited to those who reasonably require it to make the relevant arrangements.
Recruitment information
If you apply for employment or another role with us, we may process information contained within your application, CV, correspondence, interview records and related recruitment information.
3.2 Information we receive from other organisations
We do not always receive personal information directly from you.
For example, information relating to a delegate may be provided to us by:
- your employer;
- a sponsoring organisation;
- a government department or other client organisation;
- a booking agent or representative;
- another person arranging training on your behalf; or
- a business or training partner involved in arranging the service.
Where appropriate, we may also obtain professional contact information from publicly available business sources.
3.3 Why we use your personal information and our lawful bases
We only process personal information where we have a lawful basis for doing so.
Depending on the circumstances, we may use your information for the following purposes.
Responding to enquiries and preparing quotations
We process information to respond to enquiries, provide course information, prepare quotations and take steps requested before a contract is entered into.
Our lawful bases are steps necessary before entering into a contract and, where appropriate, our legitimate interests in responding to enquiries and developing our business.
Processing bookings and delivering training services
We use information to arrange and administer bookings, communicate joining instructions, provide training, manage attendance, collect feedback and provide certificates or other course-related services.
Our lawful basis is generally performance of a contract. Where an organisation has booked training on your behalf, we may also rely upon our legitimate interests in administering and delivering that service.
Administration, invoicing and financial management
We process information for invoicing, payments, refunds, accounting, record-keeping and financial administration.
Our lawful bases are performance of a contract, compliance with legal obligations and, where applicable, our legitimate interests in managing our business and financial affairs.
Customer service and relationship management
We may use information to manage our relationship with clients, delegates and prospective clients, respond to questions, deal with service issues and maintain appropriate business records.
Our lawful basis is our legitimate interests in providing effective customer service and managing our business relationships.
Marketing and business communications
We may use your contact details to provide information about courses, services, events and other relevant opportunities where permitted by law.
Where consent is required for electronic marketing, we will rely upon your consent.
In other circumstances, including certain business-to-business communications, we may rely upon our legitimate interests, subject to the Privacy and Electronic Communications Regulations and your right to object.
You can unsubscribe from marketing communications at any time using the unsubscribe facility provided in our communications or by contacting info@londontfe.com.
Website analytics and improvement
Subject to your cookie choices where required, we may use website usage information to understand how our website is used, improve its performance, measure engagement and improve our services.
The applicable lawful basis will depend upon the technology concerned and may include consent and/or our legitimate interests.
Please see Section 4 – Cookies for further information.
Website and information security
We process information where necessary to maintain the security, integrity and availability of our website and systems, detect malicious activity, prevent fraud and abuse, and protect our users and business.
Our lawful basis is our legitimate interests in protecting our website, systems, users and organisation.
Compliance with legal and regulatory obligations
We may process information where required to comply with legislation, regulatory requirements, court orders or lawful requests from public authorities.
Our lawful basis is compliance with a legal obligation or another applicable lawful basis provided by data protection legislation.
Establishing or defending legal rights
Where necessary, we may process and retain information in connection with complaints, disputes, insurance matters or legal proceedings.
Our lawful basis is our legitimate interests in establishing, exercising and defending our legal rights.
3.4 Legitimate interests
Where we rely upon legitimate interests, we consider whether our interests are necessary and proportionate and whether your rights and interests override our interests.
Our legitimate interests may include:
- operating and developing our business;
- providing effective training and customer services;
- maintaining relationships with clients and delegates;
- responding to enquiries;
- protecting our website, systems and users;
- preventing fraud and misuse;
- maintaining appropriate business records;
- improving our services; and
- communicating appropriately with business contacts.
Where required, we carry out an appropriate legitimate interests assessment.
4. Cookies
Cookie Policy
Effective date: 5 September 2026
What are cookies?
Cookies are small text files a website stores on your device. Some keep the site working; others help us understand how it is used or measure our advertising. This policy lists the cookies and similar storage we use and how you can control them.
How we ask for your consent
If you visit from the United Kingdom, the European Economic Area or Switzerland, or if we cannot confirm where you are, we only set analytics and advertising cookies after you accept them in our cookie banner. Where we can confirm you are visiting from anywhere else, we set them when you visit and tell you so, and you can switch them off at any time. Your choice is kept for one year, and every choice is recorded so we can show consent was given. Our consent tool runs on our own servers; no consent provider sees your data.
Necessary
Required for the site to work and to keep it secure. These cannot be switched off.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| ltfe_consent | London TFE | 1 year | Stores your cookie choices so we do not ask again. |
| ltfe_cart (browser storage) | London TFE | Until cleared | Keeps the courses in your cart between pages. |
| __cf_bm, cf_clearance | Cloudflare | Up to 1 day | Bot protection and security for the site. |
| cg_sessionid, cg_sessiontime, cg_pageview, cg_conversion_pixel | Click Guardian | Session to 1 month | Detects fraudulent clicks on our adverts so our advertising budget reaches real people. Security purpose; no advertising profiling. |
| Live chat (browser storage) | SiteGPT | Until cleared | Runs the live chat assistant and remembers your conversation. Part of the service you asked for; sets no advertising cookies. |
Analytics
Helps us understand which pages and courses people use. Analytics data is sent through our own tagging server, not directly to Google.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| _ga, _ga_* | Google Analytics (via our own tagging server, tags.londontfe.com) | 13 months | Counts visits and tells us which pages and courses are used, with a random visitor id. |
| ltfe_vid (browser storage) | London TFE | Until cleared | Random id that links your course views and searches to your enquiry if you send one. |
Advertising
Measures whether our adverts work and lets our advertising partners show you relevant training courses after you leave (retargeting). If you decline, we still count adverts in aggregate without identifying you, and you will not see personalised adverts from us.
| Cookie | Provider | Duration | Purpose |
|---|---|---|---|
| _gcl_au, _gcl_aw, _gcl_gs | Google Ads | 3 months | Measures whether our adverts led to an enquiry or booking. |
| IDE, test_cookie | Google (DoubleClick) | 13 months | Shows relevant London TFE adverts on other sites after your visit (retargeting). |
| Klook affiliate widget (klook.com cookies) | Klook | Up to 13 months | Shows bookable tours and tickets on our delegate city guides. Loads only with your consent; London TFE may earn a commission on bookings. |
| GetYourGuide widget (getyourguide.com cookies) | GetYourGuide | Up to 13 months | Shows bookable experiences on our delegate city guides. Loads only with your consent; London TFE may earn a commission on bookings. |
| _uetsid, _uetvid, MUID | Microsoft Advertising | 1 day to 13 months | Measures Microsoft adverts and enables retargeting on Bing and Microsoft sites. |
| bcookie, lidc, li_gc, li_sugr | 1 day to 1 year | Measures LinkedIn adverts and enables retargeting on LinkedIn. |
Manage your preferences
Change your choices at any time here, or via the footer link on every page.
You can also block or delete cookies in your browser settings. Doing so may stop parts of the site working. Guidance for Chrome, Safari, Firefox and Edge.
5. Storage, Security, International Transfers and Retention
5.1 Keeping your information secure
We take appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.
These measures may include access controls, secure systems, encryption where appropriate, security monitoring, staff procedures and appropriate contractual arrangements with service providers.
No method of transmission or storage is completely secure. However, we take reasonable and proportionate measures appropriate to the nature of the information and the risks involved.
5.2 International transfers
Some of the organisations that provide services to us may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we take steps to ensure that the transfer is made in accordance with applicable data protection legislation.
Depending on the destination and circumstances, this may include:
- transferring information to a country covered by UK adequacy regulations;
- using the UK International Data Transfer Agreement;
- using the UK Addendum to approved EU Standard Contractual Clauses; or
- relying upon another transfer mechanism permitted by applicable law.
You may contact us at info@londontfe.com if you would like further information about the safeguards applicable to an international transfer involving your personal information.
5.3 How long we keep information
We do not retain personal information for longer than is reasonably necessary for the purpose for which it was collected.
The period for which we retain information depends upon factors including:
- the nature of the information;
- why it was collected;
- our contractual relationship with you or the organisation that booked the service;
- applicable legal, tax, accounting and regulatory requirements;
- relevant limitation periods;
- the need to establish, exercise or defend legal claims;
- accreditation or certification requirements; and
- legitimate business and record-keeping requirements.
For example, transactional and financial records may need to be retained to meet legal and accounting obligations, while certain training and certification records may need to be retained for longer where this is reasonably necessary to verify attendance or credentials.
Marketing information is retained only while we have an appropriate basis to contact you. Where you opt out of marketing, we may retain limited information on a suppression list to ensure that your preference continues to be respected.
Personal information that is no longer required will be deleted, anonymised or otherwise securely disposed of in accordance with our retention procedures.
6. Sharing Your Personal Information
We do not sell your personal information.
We may share personal information where reasonably necessary for the purposes described in this Privacy Policy.
This may include sharing information with:
- companies within our corporate group;
- trainers, venues and service-delivery partners where necessary to provide a booked service;
- accreditation, certification or awarding organisations where relevant to your course or service;
- payment and financial service providers;
- website hosting, IT, cloud and security providers;
- email, communications and customer-management providers;
- analytics and marketing providers, subject to applicable consent requirements;
- professional advisers, including accountants, auditors, insurers and legal advisers;
- government departments, regulators, courts, law enforcement agencies and other public authorities where disclosure is required or permitted by law;
- prospective purchasers, investors or professional advisers in connection with a potential restructuring, acquisition or sale of all or part of our business, subject to appropriate confidentiality protections; and
- other organisations where you have authorised us to do so.
Service providers may only process personal information in accordance with the purposes for which they have been engaged and the applicable contractual and legal requirements.
6.1 Third-party service providers
Depending on the services you use and your cookie preferences, third-party providers used in connection with our website and services may include:
- PayPal – payment services;
- Revolut – payment and financial services;
- Mailchimp – email and marketing communications;
- SiteGPT – website-based AI and customer-assistance functionality;
- Google – analytics, advertising and related services where applicable;
- Microsoft – analytics, advertising and related services, including Microsoft Clarity where applicable;
- LinkedIn – professional networking, advertising and related website integrations;
- ClickGuardian – advertising click-fraud detection and monitoring;
- Algolia – search and course indexing;
- CookieYes – cookie consent and preference management; and
- Cloudflare – website security, network protection, bot management and Cloudflare Turnstile.
This list may change from time to time as our service providers change. Where appropriate, our privacy information and cookie information will be updated accordingly.
6.2 Cloudflare Turnstile
We use Cloudflare Turnstile, a website security service provided by Cloudflare, Inc., on certain forms and areas of our website.
Turnstile helps distinguish legitimate website visitors from automated systems and helps protect our website against spam, abuse, fraudulent activity and other malicious traffic.
When Turnstile operates, technical signals relating to your device and connection may be processed. These can include:
- IP address;
- TLS fingerprint;
- user-agent information;
- the Turnstile sitekey; and
- information about the website or page from which the request originates.
We use Turnstile on the basis of our legitimate interests in maintaining the security and integrity of our website, preventing abuse and protecting our systems and users.
When Cloudflare processes these signals to provide Turnstile and protect our website, Cloudflare acts as a data processor on our behalf.
Cloudflare also processes certain Turnstile signals as an independent data controller for the purpose of improving Turnstile's bot-detection capabilities.
For further information about how Cloudflare processes information through Turnstile, please refer to the Cloudflare Turnstile Privacy Addendum and Cloudflare Privacy Policy.
7. Your Data Protection Rights
Depending upon the circumstances and the lawful basis on which we process your information, you may have the following rights.
Right of access
You may request confirmation of whether we process your personal information and request a copy of the personal information we hold about you.
Right to rectification
You may ask us to correct personal information that is inaccurate or complete information that is incomplete.
Right to erasure
In certain circumstances, you may ask us to delete your personal information.
This right is not absolute and we may need to retain information where we have a lawful reason to do so.
Right to restrict processing
In certain circumstances, you may ask us to restrict the way in which we process your personal information.
Right to data portability
Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.
Right to withdraw consent
Where we process personal information on the basis of consent, you may withdraw that consent at any time.
Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.
Right to object
You have the right to object to the processing of your personal information in certain circumstances, including where we rely upon legitimate interests.
You have an absolute right to object to the use of your personal information for direct marketing purposes.
You may exercise your right to object by contacting us at info@londontfe.com.
Exercising your rights
To exercise any of your data protection rights, please contact:
Email: info@londontfe.com
We may need to request information from you to confirm your identity before responding to a request.
You will not normally be required to pay a fee for exercising your rights. However, data protection legislation permits us to charge a reasonable fee or refuse to act in certain limited circumstances.
We will respond within the period required by applicable data protection legislation.
8. Links to Other Websites
Our website may contain links to websites operated by third parties.
This Privacy Policy applies only to personal information for which we are responsible. We do not control the privacy practices of independent third-party websites.
If you follow a link to another website, we recommend that you review that organisation's privacy information before providing personal information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- our services;
- the way we process personal information;
- the service providers we use;
- legal or regulatory requirements; or
- guidance issued by relevant regulatory authorities.
Where we make changes, the updated Privacy Policy will be published on this page and the Last updated date at the top of the policy will be amended.
Where a change materially affects how we use personal information, we will take additional steps to bring the change to your attention where appropriate.
10. Automated Decision-Making and Artificial Intelligence
We do not currently use solely automated decision-making that produces legal effects, or similarly significant effects, concerning individuals.
We may use automated or artificial intelligence-enabled tools to support functions such as website assistance, enquiry handling, security, analytics or administrative processes. These tools are not used by us to make solely automated decisions that have legal or similarly significant effects on individuals.
If we introduce significant solely automated decision-making in the future, we will provide appropriate information about the processing and apply the safeguards required by applicable data protection legislation.
11. Data Protection Complaints
If you have a concern or complaint about the way we collect, use, store, share or otherwise process your personal information, we encourage you to contact us so that we can investigate the matter.
You can make a data protection complaint by contacting:
Data protection contact: Operations Director
Email: info@londontfe.com
Address: Laykas Group Ltd, 198-206 Acton Lane, Unit C, London, England, NW10 7NH
We will:
- provide an appropriate means for you to raise a data protection complaint;
- acknowledge your complaint within 30 days;
- investigate your complaint appropriately;
- keep you informed where appropriate; and
- respond to your complaint without undue delay.
You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
You are not required to complete our internal complaints process before exercising any statutory right to raise a matter with the ICO.
12. Contact Us
If you have any questions about this Privacy Policy, our use of your personal information, your data protection rights or a data protection complaint, please contact:
London Training for Excellence
A trading name of Laykas Group Ltd
198-206 Acton Lane, Unit C
London
NW10 7NH
United Kingdom
Email: info@londontfe.com