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Benchmarking: Driving Performance Through Best Practice
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Overview
Course Outline
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Benchmarking is a powerful tool for organisations to measure their performance, identify gaps, and adopt best practices to achieve operational excellence. This course provides a structured approach to benchmarking, from understanding its purpose and methodology to applying results for continuous improvement. Participants will learn how to select benchmarking partners, gather and analyse relevant data, and implement practical improvements. By exploring different types of benchmarking, internal, competitive, functional, and strategic, participants will gain the skills to ensure their organisation remains competitive and responsive in a dynamic business environment.
By the end of this course, participants will be able to:
- Define benchmarking and explain its importance in business performance.
- Identify different types of benchmarking and when to apply them.
- Develop a structured benchmarking process tailored to organisational needs.
- Select benchmarking partners and establish reliable data-sharing agreements.
- Collect, analyse, and interpret benchmarking data effectively.
- Translate benchmarking insights into actionable improvement plans.
- Apply benchmarking as a continuous improvement tool.
- Recognise pitfalls and limitations of benchmarking and how to avoid them.
Who Should Attend?
This course is ideal for:
- Managers and leaders responsible for performance improvement.
- Business analysts and planners.
- Quality and process improvement professionals.
- HR, operations, and finance professionals seeking to drive efficiency.
- Executives seeking competitive advantage through best practice adoption.
Benchmarking: Driving Performance Through Best Practice
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Isabel Harkous
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isabel@londontfe.com
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CPD Standards
Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.
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