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Crisis Management and Effective Decision Making

  • Overview ImageOverview
  • Outline ImageCourse Outline
  • Scheduled ImageScheduled Dates

Course Overview

Learning Objectives:

Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management.

  • Learn how to identify incidents and crises so you can cultivate and harness the potential successes of a crisis.
  • At the incident site learn how to avoid miss-management and so make a bad situation worse.
  • Learn how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively.
  • Learn how to recognize and prioritize the issues that are most likely to affect corporate reputation during and after crisis.
  • Learn the fundamentals of organizing and managing Crisis or Emergency Control Centers.
  • Learn how to plan and manage multi agency exercises – and make them more rewarding and exciting.
  • Take away step by step guidance on how to validate plans, to improve staff ownership, to augment training programs and to raise awareness.
  •  Describe the steps in the decision making process.
  •  Identify the assumptions of the rational decision making model.
  • Define certainty, risk, and uncertainty as they relate to decision making.
  • Describe the actions of the bounded rational decision maker.
  • Identify the two types of decision problems and the two types of decisions that are used to solve them.
  • Define heuristics and explain how they affect the decision making process.
  • Identify four decision making styles .
  • Describe the advantages and disadvantages of group decisions.

 

 

Objective:

By the end of the program, participants are expected to:

 

  • Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management.
  • Learn how to identify incidents and crises so you can cultivate and harness the potential successes of a crisis.
  • At the incident site learn how to avoid miss-management and so make a bad situation worse.
  • Learn how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively.
  • Learn how to recognize and prioritize the issues that are most likely to affect corporate reputation during and after crisis.
  • Learn the fundamentals of organizing and managing Crisis or Emergency Control Centers.
  • Learn how to plan and manage multi-agency exercises - and make them more rewarding and exciting.
  • Take away step by step guidance on how to validate plans, to improve staff ownership, to augment training programs and to raise awareness.
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Course Outline

Day 1 - Understanding Crisis Management:

  

  • How to manage a crisis?
  • Virtually every crisis contains the seeds of success as well as the roots of failure.
  • The Rationale of the Crisis Manager.
  • Consider the range of risks: Natural/Environmental; Hazards; Technological - loss of utilities/product/process/plant; Human Error; Sabotage and Terrorism.
  • Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis.

 

Day 2 - Who decides who sits in the 'hot-seat'?

 

  • Case Studies, why some companies fail and others survive?
  • Who owns the mitigation process?

               Self-evaluating questionnaires

  • Developing and Implementing Emergency Plans

               Twelve point check list covering the whole planning process

               Mutual Aid arrangements

               Company-wide strategic contingency plans

               Service or departmental plans

               Building evacuation plans

  

Day 3 - Crisis Management and Communications. Emergency Centre/s

 

  • Developing and implementing a Business Continuity Management (BCM) strategy
  • Business Impact Analysis. Case Study and Workshop
  • Dealing with a crisis - the 'communications' perspective
  • Command and Control Issues

               Operational (at the scene)

               Tactical (at the forward control point/incident command)

               Strategic (boardroom level/emergency operations centre)

  • On Scene Crisis Management, essential elements for success

 

Day 4 - Reputation Management - Managing the Media. 'How to' sessions

 

  • Organizing a Press Conference
  • Conducting Radio and Television Interviews
  • Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based upon a given scenario
  • Incident Management & Aftermath
  • Alerting and Warning. Case Studies. What can go right and what can go wrong

 

Day 5 - Potential Psychological & Welfare problems in Crisis Management

 

  • How to improve staff morale and confidence in the process
  • The psychological effects during and after an incident involving injuries - and worse
  • Looking after yourself and your staff
  • Leadership Behavior and Behavioral Safety
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Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

Select Month

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Location

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  • Leadership and Management

Istanbul

$4,900

Istanbul

Duration: 20 CPD hours (5Days)

date: 15 - 19 Jul 2024

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  • Leadership and Management

London

$4,900

London

Duration: 20 CPD hours (5Days)

date: 09 - 13 Sep 2024

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  • Leadership and Management

London

$4,900

London

Duration: 20 CPD hours (5Days)

date: 02 - 06 Dec 2024

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  • Leadership and Management

Crisis Management and Effective Decision Making

Duration:5 Days (20 CPD hours)

date:15 - 19 Jul 2024

Istanbul

Istanbul

$4,900


Register Now

Questions? Speak to our
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Shayma Said

Email Imagesales@londontfe.com

Call+44 2071836657

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    All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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Crisis Management and Effective Decision Making

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