Crisis Management and Effective Decision Making
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This course equips participants with a comprehensive understanding of Strategic Crisis Management and the skills required for effective decision-making in high-pressure situations. Participants will learn how to identify, manage, and capitalise on crises, transforming potential risks into opportunities. The course also emphasises the critical role of effective communication, stakeholder engagement, and managing corporate reputation during and after a crisis. Additionally, it covers the decision-making process, addresses individual and group decision-making styles, and provides tools for improving decision-making outcomes in challenging situations.
Course Objectives
By the end of the programme, participants will be able to:
- Acquire a comprehensive understanding of Strategic Crisis Management.
- Identify incidents and crises and leverage them to drive potential success.
- Prevent mismanagement at the incident site to avoid exacerbating the situation.
- Generate ownership and responsibility from all stakeholders to ensure a unified and effective organisational response.
- Recognise and prioritise issues that impact corporate reputation during and after a crisis.
- Learn the fundamentals of organising and managing Crisis or Emergency Control Centres.
- Plan and manage multi-agency exercises to enhance readiness and effectiveness.
- Gain step-by-step guidance on validating crisis plans, improving staff ownership, and augmenting training programmes.
- Understand the decision-making process, including rational and bounded decision-making models.
- Identify decision problems and apply appropriate decision-making styles to resolve them.
Who Should Attend?
This course is ideal for:
- Senior executives responsible for leading crisis management response and recovery
- Managers and directors involved in crisis decision-making processes
- Crisis management professionals overseeing incident response and recovery
- Communications professionals dealing with media and public relations during crises
- Business continuity planners and risk managers
- Human resource managers and staff welfare coordinators during crises
Course Outline
- How to manage a crisis and transform it into an opportunity for success.
- The rationale behind Crisis Management: Key principles and mindset.
- Identifying the range of crisis risks: Natural, Environmental, Technological, Human Error, Sabotage, and Terrorism.
- Roles and responsibilities of Crisis Managers: Managing issues before they escalate into crises.
- Developing proactive strategies for anticipating and mitigating risks.
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ISO 9001:2015
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…








































