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Emotional Intelligence and Resilience at Work
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- Emotional Intelligence and Resilience at Work
CPD StandardsInstant confirmationGlobal presenceThis course helps participants develop emotional intelligence and resilience in demanding work environments. It focuses on self-awareness, self-management, empathy, communication, pressure handling and constructive relationships. Participants will learn practical techniques to manage stress, respond professionally under pressure and maintain effectiveness during change and challenge.
Course Objectives
By the end of this course, participants will be able to:
- Understand the role of emotional intelligence in workplace performance.
- Recognise personal triggers, emotions and behavioural patterns.
- Manage pressure, stress and challenging interactions more effectively.
- Improve communication, empathy and relationship management.
- Build resilience during change, workload pressure and uncertainty.
- Apply practical techniques for maintaining professional effectiveness.
Who Should Attend?
This course is suitable for managers, team leaders, employees, HR professionals, customer-facing staff and anyone who wants to improve emotional awareness, resilience and professional relationships at work.
Course Outline
- Understanding emotional intelligence and its workplace value.
- Recognising triggers, reactions and self-management needs.
- Communicating with empathy, clarity and professionalism.
- Building resilience strategies for pressure and change.
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Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
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Register 3 delegates on the same course and pay for 2 — save £1,200 on this course.
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
