Emotional Intelligence and Resilience at Work

This course helps participants develop emotional intelligence and resilience in demanding work environments. It focuses on self-awareness, self-management, empathy, communication, pressure handling and constructive relationships. Participants will learn practical techniques to manage stress, respond professionally under pressure and maintain effectiveness during change and challenge.

By the end of this course, participants will be able to:

• Understand the role of emotional intelligence in workplace performance.
• Recognise personal triggers, emotions and behavioural patterns.
• Manage pressure, stress and challenging interactions more effectively.
• Improve communication, empathy and relationship management.
• Build resilience during change, workload pressure and uncertainty.
• Apply practical techniques for maintaining professional effectiveness.