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Total Quality Management (TQM)
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- Total Quality Management (TQM)
CPD StandardsInstant confirmationGlobal presenceThis 5-day intensive programme comprehensively explains Total Quality Management (TQM) principles and practices. Participants will learn to implement TQM methodologies to drive continuous improvement, enhance customer satisfaction, and achieve organisational excellence. Through interactive workshops, case studies, and practical exercises, participants will gain the skills and knowledge necessary to lead and implement TQM initiatives within their organisations.
Course Objectives
By the end of this programme, participants will be able to:
- Understand the Principles of TQM: Grasp the core concepts and philosophies of Total Quality Management.
- Implement TQM Methodologies: Apply various TQM tools and techniques to drive process improvement.
- Enhance Customer Satisfaction: Develop strategies to understand and exceed customer expectations.
- Drive Continuous Improvement: Foster a culture of continuous improvement within their organisations.
- Utilise Data-Driven Decision-Makinstrategisingg: Apply statistical tools and techniques to analyse data and make informed decisions.
Who Should Attend?
- Quality Managers and Specialists
- Operations Managers
- Process Improvement Professionals
- Team Leaders and Supervisors
- Business Owners and Entrepreneurs
- Anyone seeking to improve organisational quality and efficiency
Course Outline
- Introduction to TQM: Concepts, history, and importance.
- Principles of TQM: Customer focus, leadership, employee involvement, process approaare included in the Binding Mortar section. We provide a detailed description of them in the modulesch, system approach, continuous improvement, factual approach 1 to decision-making, and supplier relationships.
- Quality Philosophies: Deming, Juran, Crosby, and Ishikawa.
- The Cost of Quality: Understanding the impact of poor quality on organisational performance.
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Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
