Business Process Management (BPM) is a term used by businesses for over a decade that describes a process for executing and improving any process. BPM is any process that would define a flow of business-type activities and then connecting the activities toward a business transaction. In other words, it is a systematic approach to making an organization’s workflow more effective, more efficient and more capable of adapting to an ever-changing environment.
The official definition from bpm.com:
“Business Process Management (BPM) is a discipline involving any combination of modeling, automation, execution, control, measurement and optimization of business activity flows, in support of enterprise goals, spanning systems, employees, customers and partners within and beyond the enterprise boundaries.”
Business Process Management is therefore defined as a specific planned process that is followed by the whole team. Websites are devoted to the process, its rules, and some even offer training and certification.
The goal of BPM is to reduce human error and miscommunication and focus stakeholders on the requirements of their roles. BPM is a subset of infrastructure management, an administrative area concerned with maintaining and optimizing an organization's equipment and core operations.
Successfully employing BPM usually involves the following:
BPM should not be a one-time exercise. It should involve a continuous evaluation of the processes and include taking actions to improve the total flow of processes. This all leads to a continuous cycle of evaluating and improving the organization.
Need help with business process management? To find out more about our business process management course/business process management training call London Training for Excellence on +44 20 7183 6657.