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Frequently Asked Questions tested

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases productivity, and makes you more autonomous. 

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay current with all the latest trends. After every course is completed, we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

What are your instructors’ qualifications and how are they trained and evaluated?

Our trainers are all highly qualified in their field and have a large amount of real world experience. This enables them to deliver our training courses that are relevant to you and give you the skills required to use in your career.

Can you develop a scalable training programme, regardless of the size of the organisation?

Yes, we have the resources available to deliver to all audience sizes from one-to-one courses to large in-house contracts for up to 200 staff.

Can you guarantee satisfaction from the training course?

Yes, we run a 100% satisfaction guarantee or your money back.

How can you help us achieve our goals?

Of course, before every course we send out a pre training questionnaire so we can understand exactly what your needs and goals are from the course. Where possible we will tailor the content to specifically meet your requirements.

How do we know who are the right people to train?

There is no wrong person! There are always new skills and techniques and the majority of the people we train are on our courses to up skill.

Is your training customised or off the shelf?

Our training courses are all customised, we create the material in house and constantly develop and renew it to ensure it is relevant and engaging.

What support do you provide?

We provide support throughout your journey with us. From enquiry to training and our high class lecturers also go above and beyond to give as much support as possible after the course has finished.

What’s your track record of delivering results?

We have successfully delivered training courses to hundreds of organisations from small businesses to Government organisations and multinational corporations. Have a look at our testimonial page to see what our clients say about us!

Is the exam included in the course?

Unless otherwise stated no, when on a course you are constantly assessed by our trainers and feedback is provided at the end of the course.

When will I receive my joining instructions?

You will receive your joining instructions no later than 2 weeks prior to your course starting.

When will I receive my pre-course work?

This will be given to you at the time of booking if pre course work is applicable on your chosen program.

What are the cancellation/transfer charges?

Please refer to our terms of sale which can be found here.

Do I receive a discount for making a group or multiple booking?

Yes! Ask our slaes agents at the time of your booking.

When do I receive my certificate?

You will receive your certificate and CPD hours on the last day of your course.

Can I choose a specific trainer?

We have set trainers for each course, however where applicable we do offer the option to select a trainer from our database.

What time will the course finish on the last day?

Our courses run from 9am – 1:30pm unless otherwise stated.

Does the training centre have parking?

We have our own centre in Kensington, London where parking can be arranged for a fee. Our other centres are outsourced so we cannot guarantee parking.

Does the training centre provide food?

Yes we provide food at the majority of our centres worldwide.

Can you book my accommodation?

We cannot book your accommodation on your behalf, however, we have direct links with hotels, and you can book a room with our corporate rates in London and the rest of the world by emailing us at operations@londontfe.com.

How can I enrol in a training course with London TFE?

You can book online through our website or contact us by phone or email. You must complete a registration form and choose your course, location, and date.

What are the available payment options for the courses?

You can pay by credit card, debit card, bank transfer, or PayPal.

Can I get a refund if I need to cancel my course enrollment?

Yes, you can get a refund depending on when you cancel your course enrollment. You have a 14-day cooling-off period from the day we confirm your order by email, or you can cancel anytime 6 months before the course start date and get a full refund. If you cancel with at least 30 days’ notice, you will get a 50% refund of the full fee.

What is the duration of the training courses?

The duration varies depending on the course. Some courses are one-day workshops, while others are more extended programmes that can span several weeks or months.

Are there any prerequisites or requirements for specific courses?

Some of our courses may have prerequisites or requirements, such as work experience, language skills, or technical knowledge. You can check them on our website or contact us for more information.

Do you offer online training courses?

Yes, we offer online training courses you can take from anywhere in the world. You can choose from live online courses or self-paced online courses. You can check them on our website or contact us for more information.

Are there any discounts or promotions available for the courses?

Yes, we offer various course discounts and promotions, including group discounts. You can check them on our website or contact us for more information.

 

Our Clients

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