Advanced Communication Skills Back

6 CPD Hours
£ 550.00

LondonLondon

Overview

We interact with others on daily basis and our communications can influence different aspects of our lives. Knowing how to communicate well can have a significant impact on an individual’s success and so it pays to constantly train on it and aim to improve your performance.

This course aims to expand deeper into many sources of miscommunication. It provides several easy-to-use soft skills techniques that can be employed in establishing rapport with others, strengthening relationships and avoiding common conversational traps. In particular, the course covers areas such as probing and understanding other people’s perceptions, understanding intentions and their impact, taking responsibility and avoiding blame.

During this course delegates learn to manage their emotions better so that these emotions don’t leak or burst into conversations at the wrong moment. Techniques are provided to manage difficult conversations and to avoid getting trapped in a psychological game going back and forth on certain points rather than moving forward to focus on underlying issues or concerns.

All of the techniques explored in the courses are thought using several examples. Many example conversations of poor communication are provided and delegates are encouraged to analyse them. This is then followed by in-depth training on why and how these conversations fail and what can be done to avoid them. This is subsequently followed by improved examples so delegates can see exactly how to use the techniques and what to expect of them. Delegates then participate in several exercises to master these skills. Exercises are carefully designed to help the delegates memorise these techniques during the course and learn to apply them in real-time in realistic situations encountered in the real world.

In this highly practical course participants will learn:

Understanding Stories

  • How do you perceive the world?
  • How do you make stories to make sense of what goes around you?
  • How these stories come to define your behaviours?
  • How can you use story analysis to improve your communication with others?

Intention Analysis

  • What are the two common mistakes made when considering intentions?
  • How to avoid these mistakes
  • What is the relationship between intentions and their impact and how should you respond to them?
  • How should you handle intentions to get the best results?
  • What is the best way to share your intentions with others?

Avoiding Blame

  • What is the Cycle of Blame and Disengagement?
  • What is bad about blaming others when things go wrong?
  • What should you do instead when things go wrong?
  • How to avoid blaming others

Feelings

  • If you feel strongly about something, how should you express yourself?
  • What happens if you don’t share your feelings with others?
  • Should you bury your feelings and get rid of them as hard as you can? Should you vent them or should you deal with them?
  • How can you use a simple formula in conversations to easily share your feelings with others?

Difficult Conversations

  • What is the best way to express your dissatisfaction with someone?
  • How to analyse implicit messages in what you say or is said to you
  • What is the impact of these implicit messages on people and their long term relationship?
  • How to take advantage of the 4-Steps Conversation Technique to significantly improve the quality of your conversations

Psychological Games

  • Why people get stuck in circular arguments and feel they should not give in to others?
  • How can you break this cycle and improve your communication skills?
  • What is the “Drama Triangle” and how can it be used to improve your communication with others?
Course language(s): English, Arabic
Number of participants: 1 – 10

Early booking: For all booking(s) made 45 days in advance, we offer an early booking discount of 10%. Please complete the booking process and a member of our team will contact you regarding the fees.

Registration terms: Deadline for registration is 5 days prior to the course start date. Those who wish to register after the deadline should email us directly at sales@londontfe.com to check availability.

Certificate: A certificate will be issued to all participants on completion of this course.

Who Should Attend

Anyone

Why Us?

Why Us?

With a combined management and training experience of over 70 years and clients ranging from large corporations and government bodies to small private firms and sole traders we don’t believe in a ‘one size fits all’ policy. We seek out experienced business professionals to deliver what they know best. Our training programmes are dynamic and effective giving you the knowledge you require but most importantly backed by real life practical examples.

Right from the moment you choose London Training for Excellence, we are a source of support, giving you the skills and Knowledge to help you with your career; whether you want to change career paths or further develop your current role we are here to help.

Here are some more advantages of choosing London Training for Excellence:

Quality - High class programmes delivered by experience business professionals. Reliability – We will never cancel a confirmed booking, we run courses in more than 21 locations Worldwide and work around the clock to ensure every delegate receives the support they require. We even operate a 24 hour support line to help cater for your every need.

Recognition – We are fully accredited by The CPD Standards agency, IAO and have been one of the most requested providers on Findcourses.

We hope to welcome you onto a course soon.

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