Customer Service and Revenue Generation

20 CPD Hours 19-02-2018
£3,335.00

BrusselsBrussels

Overview

Customer service is the main differentiator between commodity suppliers. It is the one thing that the very best organisations continually strive to do better. Like the board game of snakes and ladders it can be hard work climbing the ladder but we tumble down easily when we land on the snake! We will help delegates identify their potential “snakes” and ensure that a service recovery plan is available should the worst happen. World class organisations say “Our most loyal customers might have sometimes had a problem in the past, but we put it right and that’s why they stay with us.”

Organisations worldwide are being asked to offer comparable services within restricted parameters of budgets and re-allocated resources. This is particularly true of the public sector where the terms ‘more for less’, efficiency savings and cuts are now part of the common language.

Delegates will learn about first impressions and building solid customer relationships and then move on to revenue generation techniques. People buy from people and service is delivered to people by people. Even in this high technology age.

Every delegate will leave the course with a challenging but realistic development plan to dramatically improve customer service delivery in their area.

Course language(s): English, Arabic
Number of participants: 1 – 10

Early booking: For all booking(s) made 45 days in advance, we offer an early booking discount of 10%. Please complete the booking process and a member of our team will contact you regarding the fees.

Registration terms: Deadline for registration is 5 days prior to the course start date. Those who wish to register after the deadline should email us directly at sales@londontfe.com to check availability.

Certificate: A certificate will be issued to all participants on completion of this course.

Who Should Attend

This program is designed for customer service staff, agents, whether on the phone or face to face, who are new to the role or who would like to develop their skills further. This program will also benefit customer service professionals or team leaders who are looking to refresh their own skills or enhance those of their team members.

Why Us?

Why Us?

With a combined management and training experience of over 70 years and clients ranging from large corporations and government bodies to small private firms and sole traders we don’t believe in a ‘one size fits all’ policy. We seek out experienced business professionals to deliver what they know best. Our training programmes are dynamic and effective giving you the knowledge you require but most importantly backed by real life practical examples.

Right from the moment you choose London Training for Excellence, we are a source of support, giving you the skills and Knowledge to help you with your career; whether you want to change career paths or further develop your current role we are here to help.

Here are some more advantages of choosing London Training for Excellence:

Quality - High class programmes delivered by experience business professionals. Reliability – We will never cancel a confirmed booking, we run courses in more than 21 locations Worldwide and work around the clock to ensure every delegate receives the support they require. We even operate a 24 hour support line to help cater for your every need.

Recognition – We are fully accredited by The CPD Standards agency, IAO and have been one of the most requested providers on Findcourses.

We hope to welcome you onto a course soon.

Available Dates

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  Venue:Brussels Date:19-02-2018 Price:£ 3,335.00 Request More Info or
  Venue:Athens Date:05-03-2018 Price:£ 3,335.00 Request More Info or
  Venue:Lisbon Date:19-03-2018 Price:£ 3,335.00 Request More Info or
  Venue:Amsterdam Date:02-04-2018 Price:£ 3,335.00 Request More Info or
  Venue:Amman Date:16-04-2018 Price:£ 2,815.00 Request More Info or
  Venue:London Date:30-04-2018 Price:£ 3,335.00 Request More Info or
  Venue:Athens Date:14-05-2018 Price:£ 3,335.00 Request More Info or
  Venue:New York Date:28-05-2018 Price:£ 4,520.00 Request More Info or
  Venue:Budapest Date:11-06-2018 Price:£ 3,335.00 Request More Info or
  Venue:Lisbon Date:25-06-2018 Price:£ 3,335.00 Request More Info or
  Venue:Munich Date:09-07-2018 Price:£ 3,335.00 Request More Info or
  Venue:Amsterdam Date:23-07-2018 Price:£ 3,335.00 Request More Info or
  Venue:Munich Date:06-08-2018 Price:£ 3,335.00 Request More Info or
  Venue:Athens Date:20-08-2018 Price:£ 3,335.00 Request More Info or

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