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Advanced Concepts for Total Quality Management
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- Advanced Concepts for Total Quality Management
CPD StandardsInstant confirmationGlobal presenceThis course is designed to enhance the professional capabilities of office administrators, executive secretaries and personal assistants by developing the practical skills required to manage demanding administrative environments effectively. It covers the evolving responsibilities of administrative professionals, effective working relationships, time and stress management, communication, office organisation and professional written communication. Participants will develop techniques to improve productivity, manage priorities, handle interruptions and crises, communicate confidently, organise information efficiently and produce high-quality business documents. The course also introduces key supervisory skills, including delegation, coaching, motivation and performance appraisal, enabling participants to provide stronger support to managers, teams and the wider organisation.
Course Objectives
By the end of this course, participants will be able to:
- Understand the key competencies and responsibilities of modern administrative professionals.
- Manage time, priorities, interruptions and workplace stress more effectively.
- Communicate confidently and handle requests, conflicts and meetings professionally.
- Improve desk, information and office technology management.
- Produce clear, accurate and professional business correspondence and meeting minutes.
- Apply effective delegation, coaching and staff supervision techniques.
Who Should Attend?
This course is tailored for professionals involved in office administration and management, including:
- Office Administrators looking to enhance their organisational and leadership skills.
- Supervisors of Clerical and Administrative Staff who want to improve team efficiency and collaboration
- Executive Secretaries and Personal Assistants seeking to refine their communication, time management, and leadership abilities
Course Outline
- Understanding the competence model and key competencies for effective office administrators
- The evolving roles of executive secretaries and personal assistants
- Navigating organisation structures and cultures for success
- Building and managing effective working relationships
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Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
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isabel@londontfe.com
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
