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Administration SecretarialEffective Office Management and Administrator Skills


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  • NetherlandsAmsterdam
  • 12 - 16 Jun 2023
  • 20 CPD hours
  • $4,900.00
  • Overview
  • Course Outline
  • Scheduled Dates

Course Overview

This course is designed to excel the skills of the participants as Office Managers, Secretaries, and Administrators in the esteemed organizations they are working or aspiring to join soon. The program is abided by all the required tools and advanced techniques to enhance the behavioral and interpersonal skills of the participants to the highest level. Delegates of this program are ensured to stay in control and on top of all their responsibilities along with rewards per their performance and credibility.

 

Objective:

  • Aware of the competencies in administration domain in the global panorama
  • Know their Job role and responsibilities
  • Streamline work responsibilities and work environment
  • Improve effective communication and win goals
  • Develop interactions and relationships among team members
  • Develop both intrapersonal as well as interpersonal skills
  • Learn Time Management Skills
  • Improve the organizational and planning methods
  • Indulge into creative thinking by applying the advanced techniques they will learn
  • Improve conflict management abilities
  • Set priorities while scheduling diaries
  • Overcome stress and balance between personal and professional life
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Course Outline

Module I—Harnessing Advanced Administrative Skills

  • Introduction
  • Mind Mapping Techniques- controlling the power of the mind
  • Study of Right Brain/Left Brain Theory
  • Planning by using the techniques of Gantt chart to manage work progress
  • Meeting Deadlines of big projects
  • Improve the Admin Skills by-
  • Introducing unique problem-solving techniques
  • Becoming more down to business
  • Strategizing the crisis
  • Unique and effective decision-making by applying the advanced tools
  • Learning to arrange effective meeting
  • Noting the minutes of meetings
  • Learn to work for more than one manager

 

Module II—Dealing with Perception and Behavior | Conflict Management

  • Introduction to perception and how it affects behavior
  • Dealing with 6-9 situations at a time
  • Empathy
  • Understanding the requirements and pressures of other departments
  • Advanced Conflict Management Techniques

 

Module III—Planning and Goal Setting

  • Importance of Goals
  • Why people set goals
  • Coincide with personal and organizational goals
  • How to set goals strategically
  • Definition of realistic goals
  • Study of S.M.A.R.T Goals
  • Making Action Plans –
  • Daily, Weekly, Monthly, Yearly

 

Module IV—Communication & Body Language

  • Improving Business Communication
  • Telephonic Skills—
  • Communicating perfectly during handling complaints
  • Learning telephonic etiquettes
  • Perfect Telephonic Role Play
  • Written Communication
  • Netiquettes of email drafting
  • Selecting persuasive sets of words while drafting letters, memos, and emails
  • Using proper language during writing
  • Importance of Body Language
  • How can gestures work
  • Positive and negative implications of Body Language

 

Module V—Creating a Positive Office Environment

  • Take the initiative to create a positive office environment
  • Meet with the expectations of the senior management and stay a step ahead
  • Develop a good relationship with the boss
  • Sharing goals and visions to the other employees
  • Personal SWAT analysis
  • Incorporate latest techniques for effective secretar

 

Module VI—Team Building Spirit

  • Be a people’s person but headstrong about implying strategies
  • Junior and senior staff management
  • Focus on developing teams and retaining the team spirit
  • Strict about the rules
  • Develop excellent interpersonal yet professional communication with colleagues
  • Improving the etiquette of meeting visitors
  • Using magic phrases
  • Charming personality
  • Body language
  • First impressions do matter

 

Module VII—Benefits Of Time Management

  • Importance of Time Management for organizational growth
  • Juggling multiple tasks at a time
  • Set your own goals and be a go –getter
  • Pick up the time wasters and take actions at workplace
  • Conquer stress by handling the work pressure systematically
  • Set priorities for your work
  • Take quick decisions for the organizational benefits

 

Module VIII—Assessment and Discussion

  • Making action plan
  • Applying the action plan at workplace
  • Group discussion
  • Assessment
  • Feedback
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Schedule & Fees

2+1Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Dubai

Dubai

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  • Management

5 Days 20 CPD hours

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Amsterdam

Amsterdam

$4,900.00

  • Management

5 Days 20 CPD hours

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Amsterdam

Amsterdam

$4,900.00

  • Management

5 Days 20 CPD hours

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Madrid

Madrid

$4,900.00

  • Management

5 Days 20 CPD hours

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Istanbul

Istanbul

$4,900.00

  • Management

5 Days 20 CPD hours

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London

London

$4,500.00

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5 Days 20 CPD hours

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Dubai

Dubai

$4,900.00

  • Management

5 Days 20 CPD hours

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London

London

$4,500.00

  • Management

5 Days 20 CPD hours

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Prague

Prague

$4,900.00

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Frequently Asked Questions

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Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

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Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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Effective Office Management and Administrator Skills

  • NetherlandsAmsterdam
  • 12 - 16 Jun 2023
By submitting this form you agree to our Terms and Conditions and Privacy Policy.
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Effective Office Management and Administrator Skills

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  • NetherlandsAmsterdam
  • 12 - 16 Jun 2023
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