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Advanced Concepts for Total Quality Management

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  • Overview
  • Course Outline
  • Scheduled Dates

Course Overview

This course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills needed to successfully complete work of high quality. It thereby contributes to their own, their managers and their organisation’s success.

Objective:

By the end of the course, participants will be able to:

  •   Understand their roles and the key contribution they make to organisational success.
  •   Review and improve their working relationships.
  •   Reviewed and develop their personal organisation, communication and interpersonal skills.
  •   Implement an action plan to help themselves, their boss and other colleagues focus on quality and work in more effective and efficient ways.
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Course Outline

Day 1 - The Office Administrator & Personal Assistant’s Roles:

  •   The ‘competence’ model and the competencies of effective Office Administrators.
  •   Executive Secretaries and Personal Assistants.
  •   Organisation structures and cultures.
  •   Managing working relationships.

 

Day 2 - Managing Time and Stress:

  •   Time stealers and personal style.
  •   Helping others manage time.
  •   Managing interruptions and access.
  •   Planning and priority setting.
  •   Daily routines.
  •   Introduction to project management techniques.
  •   Monitoring progress.
  •   Dealing with crises.
  •   Understanding and managing stress in self and others.

 

Day 3 - Communication Skills:

  •   Avoiding communication breakdown.
  •   Listening skills.
  •   Assertiveness
  •   Managing requests.
  •   Managing conflict.
  •   Giving and receiving delegation.
  •   Constructive criticism skills.
  •   Meetings.

 

Day 4 - Desk Management:

  •   Office layout and ergonomics.
  •   Information systems.
  •   Managing the paper load.
  •   Getting the best from e-mail and office technology.

  

Day 5 - Written communication Skills:

  •   Report and letter writing.
  •   Taking notes and writing minutes.
  •   Editing and proof-reading skills.
  •   Supervising administrative staff:
  •   Motivating.
  •   Coaching and training staff.
  •   Appraisal.
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Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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  • Administration Secretarial

Kuala Lumpur

$6,100

Kuala Lumpur

Duration: 20 CPD hours (5Days)

date: 09 - 13 Oct 2023

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  • Administration Secretarial

Madrid

$4,900

Madrid

Duration: 20 CPD hours (5Days)

date: 20 - 24 Nov 2023

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  • Administration Secretarial

London

$4,900

London

Duration: 20 CPD hours (5Days)

date: 27 Nov - 01 Dec 2023

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  • Administration Secretarial

Malaga

$4,900

Malaga

Duration: 20 CPD hours (5Days)

date: 11 - 15 Dec 2023

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  • Administration Secretarial

Amsterdam

$4,900

Amsterdam

Duration: 20 CPD hours (5Days)

date: 29 Jan - 02 Feb 2024

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  • Administration Secretarial

Dubai

$4,900

Dubai

Duration: 20 CPD hours (5Days)

date: 05 - 09 Feb 2024

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  • Administration Secretarial

Paris

$4,900

Paris

Duration: 20 CPD hours (5Days)

date: 12 - 16 Feb 2024

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  • Administration Secretarial

Prague

$4,900

Prague

Duration: 20 CPD hours (5Days)

date: 04 - 08 Mar 2024

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  • Administration Secretarial

Istanbul

$4,900

Istanbul

Duration: 20 CPD hours (5Days)

date: 29 Apr - 03 May 2024

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  • Administration Secretarial

London

$4,900

London

Duration: 20 CPD hours (5Days)

date: 06 - 10 May 2024

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  • Administration Secretarial

Athens

$4,900

Athens

Duration: 20 CPD hours (5Days)

date: 03 - 07 Jun 2024

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  • Administration Secretarial

Frankfurt

$4,900

Frankfurt

Duration: 20 CPD hours (5Days)

date: 16 - 20 Sep 2024

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  • Administration Secretarial

Kuala Lumpur

$6,100

Kuala Lumpur

Duration: 20 CPD hours (5Days)

date: 07 - 11 Oct 2024

Register Now
  • Administration Secretarial

Madrid

$4,900

Madrid

Duration: 20 CPD hours (5Days)

date: 18 - 22 Nov 2024

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  • Administration Secretarial

London

$4,900

London

Duration: 20 CPD hours (5Days)

date: 25 - 29 Nov 2024

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  • Administration Secretarial

Malaga

$4,900

Malaga

Duration: 20 CPD hours (5Days)

date: 09 - 13 Dec 2024

Register Now
  • Administration Secretarial

Zurich

$5,400

Zurich

Duration: 20 CPD hours (5Days)

date: 16 - 20 Dec 2024

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  • Administration Secretarial

Advanced Concepts for Total Quality Management

Duration:5 Days (20 CPD hours)

date:09 - 13 Oct 2023

Kuala Lumpur

Kuala Lumpur

$6,100


Register Now

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    All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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Advanced Concepts for Total Quality Management

  • MalaysiaKuala Lumpur
  • calendar09 - 13 Oct 2023
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Advanced Concepts for Total Quality Management

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  • MalaysiaKuala Lumpur
  • 09 - 13 Oct 2023
By submitting this form you agree to our Terms and Conditions and Privacy Policy.

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