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Leadership and ManagementCrisis Management and Effective Decision Making


  • Back
  • United KingdomLondon
  • 27 Feb - 03 Mar 2023
  • 20 CPD hours
  • $4,500.00
  • Overview
  • Course Outline
  • Scheduled Dates

Course Overview

Learning Objectives:

Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management.

  • Learn how to identify incidents and crises so you can cultivate and harness the potential successes of a crisis.
  • At the incident site learn how to avoid miss-management and so make a bad situation worse.
  • Learn how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively.
  • Learn how to recognize and prioritize the issues that are most likely to affect corporate reputation during and after crisis.
  • Learn the fundamentals of organizing and managing Crisis or Emergency Control Centers.
  • Learn how to plan and manage multi agency exercises – and make them more rewarding and exciting.
  • Take away step by step guidance on how to validate plans, to improve staff ownership, to augment training programs and to raise awareness.
  •  Describe the steps in the decision making process.
  •  Identify the assumptions of the rational decision making model.
  • Define certainty, risk, and uncertainty as they relate to decision making.
  • Describe the actions of the bounded rational decision maker.
  • Identify the two types of decision problems and the two types of decisions that are used to solve them.
  • Define heuristics and explain how they affect the decision making process.
  • Identify four decision making styles .
  • Describe the advantages and disadvantages of group decisions.

 

 

Objective:

By the end of the program, participants are expected to:

 

  • Acquire an in-depth knowledge of the key aspects of Strategic Crisis Management.
  • Learn how to identify incidents and crises so you can cultivate and harness the potential successes of a crisis.
  • At the incident site learn how to avoid miss-management and so make a bad situation worse.
  • Learn how to generate ownership and responsibility by all stakeholders to ensure your organization responds efficiently and effectively.
  • Learn how to recognize and prioritize the issues that are most likely to affect corporate reputation during and after crisis.
  • Learn the fundamentals of organizing and managing Crisis or Emergency Control Centers.
  • Learn how to plan and manage multi-agency exercises - and make them more rewarding and exciting.
  • Take away step by step guidance on how to validate plans, to improve staff ownership, to augment training programs and to raise awareness.
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Course Outline

Day 1 - Understanding Crisis Management:

  

  • How to manage a crisis?
  • Virtually every crisis contains the seeds of success as well as the roots of failure.
  • The Rationale of the Crisis Manager.
  • Consider the range of risks: Natural/Environmental; Hazards; Technological - loss of utilities/product/process/plant; Human Error; Sabotage and Terrorism.
  • Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis.

 

Day 2 - Who decides who sits in the 'hot-seat'?

 

  • Case Studies, why some companies fail and others survive?
  • Who owns the mitigation process?

               Self-evaluating questionnaires

  • Developing and Implementing Emergency Plans

               Twelve point check list covering the whole planning process

               Mutual Aid arrangements

               Company-wide strategic contingency plans

               Service or departmental plans

               Building evacuation plans

  

Day 3 - Crisis Management and Communications. Emergency Centre/s

 

  • Developing and implementing a Business Continuity Management (BCM) strategy
  • Business Impact Analysis. Case Study and Workshop
  • Dealing with a crisis - the 'communications' perspective
  • Command and Control Issues

               Operational (at the scene)

               Tactical (at the forward control point/incident command)

               Strategic (boardroom level/emergency operations centre)

  • On Scene Crisis Management, essential elements for success

 

Day 4 - Reputation Management - Managing the Media. 'How to' sessions

 

  • Organizing a Press Conference
  • Conducting Radio and Television Interviews
  • Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based upon a given scenario
  • Incident Management & Aftermath
  • Alerting and Warning. Case Studies. What can go right and what can go wrong

 

Day 5 - Potential Psychological & Welfare problems in Crisis Management

 

  • How to improve staff morale and confidence in the process
  • The psychological effects during and after an incident involving injuries - and worse
  • Looking after yourself and your staff
  • Leadership Behavior and Behavioral Safety
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Schedule & Fees

2+1Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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5 Days 20 CPD hours

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London

London

$4,500.00

  • Management

5 Days 20 CPD hours

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Dubai

Dubai

$4,900.00

  • Management

5 Days 20 CPD hours

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Athens

Athens

$4,900.00

  • Management

5 Days 20 CPD hours

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Amsterdam

Amsterdam

$4,900.00

  • Management

5 Days 20 CPD hours

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Athens

Athens

$4,900.00

  • Management

5 Days 20 CPD hours

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Cairo

Cairo

$4,900.00

  • Management

5 Days 20 CPD hours

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Dubai

Dubai

$4,900.00

  • Management

5 Days 20 CPD hours

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London

London

$4,500.00

  • Management

5 Days 20 CPD hours

Register Now
London

London

$4,500.00

  • Management

5 Days 20 CPD hours

Register Now
London

London

$4,500.00

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Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

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Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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Crisis Management and Effective Decision Making

  • United KingdomLondon
  • 27 Feb - 03 Mar 2023
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