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Advanced Concepts for Total Quality Management

  • Overview ImageOverview
  • Outline ImageCourse Outline
  • Scheduled ImageScheduled Dates

Course Overview

This course is designed to provide office administrators, supervisors of clerical and administrative staff, executive secretaries and personal assistants the opportunity to review and develop the interpersonal and professional skills needed to successfully complete work of high quality. It thereby contributes to their own, their managers and their organisation’s success.


By the end of the course, participants will be able to:

  •   Understand their roles and the key contribution they make to organisational success.
  •   Review and improve their working relationships.
  •   Reviewed and develop their personal organisation, communication and interpersonal skills.
  •   Implement an action plan to help themselves, their boss and other colleagues focus on quality and work in more effective and efficient ways.
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Course Outline

Day 1 - The Office Administrator & Personal Assistant’s Roles:

  •   The ‘competence’ model and the competencies of effective Office Administrators.
  •   Executive Secretaries and Personal Assistants.
  •   Organisation structures and cultures.
  •   Managing working relationships.


Day 2 - Managing Time and Stress:

  •   Time stealers and personal style.
  •   Helping others manage time.
  •   Managing interruptions and access.
  •   Planning and priority setting.
  •   Daily routines.
  •   Introduction to project management techniques.
  •   Monitoring progress.
  •   Dealing with crises.
  •   Understanding and managing stress in self and others.


Day 3 - Communication Skills:

  •   Avoiding communication breakdown.
  •   Listening skills.
  •   Assertiveness
  •   Managing requests.
  •   Managing conflict.
  •   Giving and receiving delegation.
  •   Constructive criticism skills.
  •   Meetings.


Day 4 - Desk Management:

  •   Office layout and ergonomics.
  •   Information systems.
  •   Managing the paper load.
  •   Getting the best from e-mail and office technology.


Day 5 - Written communication Skills:

  •   Report and letter writing.
  •   Taking notes and writing minutes.
  •   Editing and proof-reading skills.
  •   Supervising administrative staff:
  •   Motivating.
  •   Coaching and training staff.
  •   Appraisal.
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Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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  • Frankfurt frankfurt icon
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  • Business Administration

Duration: 20 CPD hours (5Days)

date: 16 - 20 Sep 2024

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  • Business Administration
Kuala Lumpur

Duration: 20 CPD hours (5Days)

date: 07 - 11 Oct 2024

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  • Business Administration




Duration: 20 CPD hours (5Days)

date: 25 - 29 Nov 2024

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  • Business Administration




Duration: 20 CPD hours (5Days)

date: 09 - 13 Dec 2024

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  • Business Administration

Advanced Concepts for Total Quality Management

Duration:5 Days (20 CPD hours)

date:16 - 20 Sep 2024




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Why Choose London Training For Excellence?

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    We will never cancel a confirmed booking

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    We offer around the clock support

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    We customise our courses to suit your personal learning needs

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    Our courses are delivered by highly experienced industry experts

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    All our courses are accredited by the CPD Standards Agency

Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

Please provide us with some details below and we will send a copy of the course outlines direct to your inbox

Advanced Concepts for Total Quality Management

  • GermanyFrankfurt
  • calendar16 - 20 Sep 2024
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Advanced Concepts for Total Quality Management

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  • GermanyFrankfurt
  • 16 - 20 Sep 2024
By submitting this form you agree to our Terms and Conditions and Privacy Policy.

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