Office Management and Executive Secretarial Skills

In attending this programme, delegates will be able to:

• Identify the critical components within the job role of the Office Manager/ Executive Assistant.
• Understand what makes an effective executive secretary.
• Learn better ways to think on their feet with powerful decision-making techniques.
• Analyse and maximise the use of time and better manage their time.
• Improve their communication skills and enhance team communication skills to a higher level.
• Take responsibility and manage crises.
• Achieve confidence through assertiveness.
• Work under pressure to achieve objectives.
• Successfully organise meetings.
• Build an approach that suits their style and workplace.
• Develop techniques for using your initiative and 'Thinking Outside the Box'.
• Manage difficult people and situations.
• Appreciate the skills and competencies required to fulfil their job role effectively.
• See the benefit of proactively integrating such competencies to support Managers within an organisation.
• Identify and practice approaches that will benefit them in managing the tensions and demands of their work in such a position.
• Be exposed to and practice techniques in competencies essential to the Office Manager / Executive Support role.

• Office Administrators of Top Management.
• Office Managers and Executive Secretaries of CEO’s.
• Supervisors of clerical and administrative staff.
• Executive or Personal Assistant to Senior Management.
• Individuals with office management experience.