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Business ResilienceRisk and Crisis Management


  • Back
  • United KingdomLondon
  • 20 - 24 Nov 2023
  • 20 CPD hours
  • $4,900.00
  • Overview
  • Course Outline
  • Scheduled Dates

Course Overview

There are various risks and crisis circumstances which can put your business under unexpected pressure. Forces such as economic downturns or natural disasters can have shock effects on global business. Therefore, assessing and managing these pressures have become necessary lessons.

Objective:

At the end of this program, participants will be able to:

  • Know what risks and crisis situations may encompass
  • Become skilled at contingency planning so unexpected situations have minimal impact
  • Decide whether their business needs a dedicated team to handle emergency situations
  • Create an effective set of standards to respond to emergency situations
  • Keep a business running with stability regardless of external impacts
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Course Outline

Day 1 - What should be in place before the event?

  • Understanding Crisis Management

               How to manage a crisis?

               Virtually every crisis contains the seeds of success as well as the roots of failure

               The Rationale of the Crisis Manager

  • Consider the range of risks: Natural/Environmental; Hazards; Technological - loss of utilities/product/process/plant; Human Error; Sabotage and Terrorism
  • Crisis Managers - Roles & Responsibilities - manage the issue before it becomes a Crisis
  • Who else inside and outside the organisation should be involved?
  • Evaluating your risks and vulnerabilities; Consider the worse-case scenarios
  • Who decides who sits in the 'hot-seat'?

               Case Studies, why some companies fail and others survive?

 

Day 2 - Pre-planning, who and what else should be considered?

 

  • Who owns the mitigation process?

               Self-evaluating questionnaires

  • Developing and Implementing Emergency Plans

               Twelve point check list covering the whole planning process

               Mutual Aid arrangements

               Company-wide strategic contingency plans

               Service or departmental plans

               Building evacuation plans

  • Crisis Management and Communications. Emergency Centre/s
  • Developing and implementing a Business Continuity Management (BCM) strategy
  • Business Impact Analysis. Case Study and Workshop

 

Day 3 - Dealing with a crisis - the 'communications' perspective

 

  • Command and Control Issues

               Operational (at the scene)

               Tactical (at the forward control point/incident command)

               Strategic (boardroom level/emergency operations centre)

  • On Scene Crisis Management, essential elements for success
  • Reputation Management - Managing the Media. 'How to' sessions include

               Organising a Press Conference

               Conducting Radio and Television Interviews

  • Case Study Exercise: Crisis Communications Strategy. Develop a crisis communications strategy and action plan based upon a given scenario

 

Day 4 - Incident Management & Aftermath

 

  • Alerting and Warning. Case Studies. What can go right and what can go wrong
  • Major Incident Simulation - Role Playing Workshop

               Syndicate selection

               Reporting back

  • Potential Psychological & Welfare problems in Crisis Management

               How to improve staff morale and confidence in the process

               The psychological effects during and after an incident involving injuries - and worse

               Looking after yourself and your staff

  • Questionnaire, are your batteries in good condition?

 

Day 5 - Leadership Behaviour and Behavioural Safety

 

  • Validating plans and procedures

               Discuss the four types of exercise

               How to get the most out of an exercise

  • Post Incident evaluations

               De-briefing skills - managing the de-briefs - hot and cold

  • Critique report writing, executive summaries and recommendations

               How to keep all 'stakeholders' informed

               Prioritising the Recommendations

               Examples of critique questionnaires

  • Closing the loop. How to continue the process
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Schedule & Fees

2+1Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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5 Days 20 CPD hours

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Istanbul

Istanbul

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5 Days 20 CPD hours

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Paris

Paris

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5 Days 20 CPD hours

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Prague

Prague

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5 Days 20 CPD hours

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London

London

$4,900.00

  • Management

5 Days 20 CPD hours

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London

London

$4,900.00

  • Management

5 Days 20 CPD hours

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London

London

$4,900.00

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Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.

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Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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Risk and Crisis Management

  • United KingdomLondon
  • 20 - 24 Nov 2023
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