Module 1 - Communication Skills

• Analysing communication methods.
• Effectively structuring your communication.
• Obtaining the benefits of active listening.
• Overcoming barriers to communications.
• Understanding the role of paradigm and perception.
• Comprehending different communication styles

Module 2 - Communication During Change

• Selling in the benefits
• Developing new guidelines
• Are the benefits of the change readily observable?
• What are the 8 stages of change and what should you consider in each stage to maximise the likelihood of success?
• What are the common problems when managing changes that if neglected can seriously impact the change process?

Module 3 - Employee Engagement

• Enhanced communication skills with emphasis on non-verbal communication and body language.
• How can you improve your communication skills with your team by putting yourself in their position?
• What strategies help you gather more information about difficult cases.
• Control your reactions and avoid saying something that you could regret afterwards.

Module 4 - Communicating, coordinating and leading

• What do people say about your team - and what do you want them to say?
• Key challenges for your team and how to meet them
• Case study - communicating, coordinating and leading in practice

Module 5 - Influencing Skills

• How to establish rapport.
• How to use a simple 3-step technique to make people feel more comfortable in accepting your ideas.
• How to inspire others.
• How to use the 10-step persuasion technique to systematically prepare for an event where you expect to persuade others.
• What verbal techniques you should be aware of to improve your chances of success?