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Business Etiquette and Professional Conduct

  • Overview ImageOverview
  • Outline ImageCourse Outline
  • Scheduled ImageScheduled Dates

Course Overview

Good etiquette is crucial in today's workplace as it can promote productivity, harmony and peace in the working environment. This course provides the knowledge and skills to keep you calm, confident and courteous in any business or social setting. 

During the course delegates will learn how to make a great first impression paying attention to appearance, communication and behaviour.  Delegates will learn many useful techniques, for example how to remember people's names or how to ensure conversations flow smoothly and by practising these techniques in different scenarios such as team meetings or client presentations they will build their skills and confidence.  

The course also covers written and online ettiquette (netiquette), cross cultural considerations when doing business internationally, dealing with ethical dilemmas and other challenging situations.

Objective:

In this course participants will:

  • Understand why business etiquette matters and how to improve business etiquette culture
  • Understand the three components of business etiquette - appearance, communication, and behaviour
  • Know how to make a great first impression and how to dress appropriately
  • Understand how to read body language
  • Understand the intricacies of introducing people in business contexts and how to remember
  • people’s names
  • Understand the art of conversation both in person and on the phone
  • Understand how your personal style influences how you communicate
  • Know the right way to behave online in a business context
  • Explore the do's and don'ts of email etiquette
  • Explore the business etiquette of different cultures and countries
  • Know how to behave in business social contexts
  • Understand the etiquette of how to deal with ethical dilemmas, personal issues, and difficult people
  • Understand how to conduct a successful meeting
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Course Outline

 

Unit 1 - Meetings

  • Meetings Management
  • Bad Meetings Vs Good Meetings
  • Rate Your Organization's Meetings
  • Types Of Meetings
  • When To Hold A Meeting
  • What Do We Need To Think About To Run An Effective Meeting?
  • Preparing For A Meeting
  • Responsibilities Of The Meeting Leader
  • The Agenda
  • The Barriers To Effective Communication
  • Listening & Questioning
  • Dealing With Conflicts
  • Meetings - A Practical Exercise

Unit 2 - Courtesy and manners

  • Do Manners Matter?
  • The Case for Business Etiquette
  • The ABC of Business Etiquette
  • Reflection

Unit 3 - First Impressions

  • How To Make An Impression
  • First Impressions do Count
  • Nothing to Wear?
  • Grooming
  • Body Language
  • Reflection

Unit 4 - Personal Touch

  • The Personal Touch
  • Introduction Etiquette
  • The Hand Shake
  • Polite Conversation
  • Personal Style
  • Reflection

Unit 5 - Nettiquette

  • Netiquette – Manners In The Online World
  • Civility on the Internet
  • Email Etiquette
  • Social Media Etiquette
  • Reflection

Unit 6 - Social events

  • Social Business Etiquette
  • Hosting or Attending?
  • Awkward Dining Moments
  • Which fork?
  • Socializing After Hours
  • Marking Employee Events
  • Reflection

Unit 7 - Issues and dilemmas

  • Dealing With Challenges Professionally
  • Personal Issues
  • Difficult People
  • Ethical Dilemmas
  • Reflection

 

End

  • Reflections
  • Create an Action Plan
  • Accountability = Action
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Schedule & Fees

3 For 2Offer

Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.

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Amsterdam

Duration: 20 CPD hours (5Days)

date: 04 - 08 Mar 2024

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date: 20 - 24 May 2024

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date: 03 - 07 Jun 2024

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Duration: 20 CPD hours (5Days)

date: 01 - 05 Jul 2024

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Istanbul

Duration: 20 CPD hours (5Days)

date: 05 - 09 Aug 2024

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Duration: 20 CPD hours (5Days)

date: 30 Sep - 04 Oct 2024

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London

$4,900

London

Duration: 20 CPD hours (5Days)

date: 07 - 11 Oct 2024

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Istanbul

$4,900

Istanbul

Duration: 20 CPD hours (5Days)

date: 04 - 08 Nov 2024

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Milan

$4,900

Milan

Duration: 20 CPD hours (5Days)

date: 02 - 06 Dec 2024

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  • Human Resources and Talent Development

Business Etiquette and Professional Conduct

Duration:5 Days (20 CPD hours)

date:04 - 08 Mar 2024

Amsterdam

Amsterdam

$4,900


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Frequently Asked Questions

How can training courses be used as a company benefit?

Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!

How often do you update your course content to ensure relevancy?

Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.

Do you keep your classroom environment and instructional methodologies current with today’s real-world workplace?

Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.

Are your courses eligible for professional certification?

Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.

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Business Etiquette and Professional Conduct

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