Inter-Cultural Skills
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CPD StandardsInstant confirmationGlobal presenceCulture shapes our values, attitudes and behaviours and in today’s increasingly diverse workplaces, misunderstandings can arise when we misinterpret different cultural behaviours.
This course will provide you with the knowledge, skills and expertise to communicate effectively across cultures and promote acceptance and respect for diversity.
During the course you will explore the elements of cultural diversity in the workplace and how cultural diversity can benefit your organisation.
Course Objectives
By the end of this workshop, you will be able to:
- Appreciate the link between cultural diversity and organisational success
- Understand how the environment shapes our personal beliefs, values and preferences as well as our attitude and responses to diversity
- Build the skills to become inter-culturally competent
- Recognise the cultural challenges facing multicultural workplaces
- Use tools to reduce cross-cultural misunderstanding
- Apply tools and techniques to encourage positive cross-cultural working relationships
- Benefit from the opportunities a diverse workforce creates
Who Should Attend?
This workshop will be of benefit if:
- Your organisation is growing its business beyond national borders
- You and your staff are increasingly working with colleagues in other countries
- Your staff is becoming more culturally diverse
Course Outline
Module 1 - Diversity in Context
- What is cultural awareness?
- A look at definitions – diversity in the workplace
- How do preconceptions influence our interactions
Module 2 - Cultural Sensitivity
- Cultural values and attitudes (time, space, group dynamics, authority, tasks, relationships)
- Communication styles
- Language issues
Module 3 - Cultural Knowledge
- How different cultures and sub-cultures are demonstrated in the workplace
- How do these cultures fit with business strategy
Module 4 – Inter-cultural Competence & Implementation
- Self-assessment
- How to promote an inclusive working environment
- Cross-cultural management skills
- Tools for aligning appropriate behaviours
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Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
