Managing and Leading Strategic Communication in Milan

To communicate effectively we need to be self-aware and understand the impact of our style on other people. We need to use a range of skills in different situations based on different personalities. This highly practical course helps delegates to understand their strengths and develop their own communication style through group exercises and interactive content.
Delegates will improve their communication skills in the key areas of active listening, rapport building, adopting a tone and style relevant to their audience and overcoming various barriers to effective communication. These skills will be put into practice in various scenarios ranging from inspiring high team performance to managing the communications around corporate change programmes.

By the end of this interactive training programme, you will be able to:

• Use systematic methods to evaluate what you know about yourself and what you know about others.
• Communicate more effectively with others.
• Demonstrate advanced communication skills, both verbally and non-verbally.
• Use simple empathic techniques to construct sentences based on what you hear from others.
• Understand established theories of change management and reasons for failure.