Business Continuity and Crisis Response
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This course introduces the essentials of business continuity and crisis response for managers and operational teams. It focuses on identifying critical activities, understanding disruption risks, planning response actions, communicating during incidents and supporting recovery. Participants will learn how to improve organisational readiness and reduce the impact of unexpected events.
Course Objectives
By the end of this course, participants will be able to:
- Understand the purpose of business continuity planning.
- Identify critical activities, resources and dependencies.
- Recognise common disruption scenarios and operational risks.
- Support effective crisis communication and decision-making.
- Understand response, recovery and post-incident review actions.
- Contribute to a practical business continuity improvement plan.
Who Should Attend?
This course is suitable for managers, supervisors, operations staff, risk professionals, facilities teams, project managers and anyone involved in maintaining services during disruption or supporting crisis response.
Course Outline
- Understanding business continuity, resilience and crisis response.
- Identifying critical activities, resources and disruption risks.
- Planning response actions, communication and escalation routes.
- Supporting recovery, review and continuous improvement after incidents.
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What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…









