Business Continuity and Crisis Response
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Overview
Course Outline
Scheduled Dates
This course introduces the essentials of business continuity and crisis response for managers and operational teams. It focuses on identifying critical activities, understanding disruption risks, planning response actions, communicating during incidents and supporting recovery. Participants will learn how to improve organisational readiness and reduce the impact of unexpected events.
By the end of this course, participants will be able to:
- Understand the purpose of business continuity planning.
- Identify critical activities, resources and dependencies.
- Recognise common disruption scenarios and operational risks.
- Support effective crisis communication and decision-making.
- Understand response, recovery and post-incident review actions.
- Contribute to a practical business continuity improvement plan.
Who Should Attend?
This course is suitable for managers, supervisors, operations staff, risk professionals, facilities teams, project managers and anyone involved in maintaining services during disruption or supporting crisis response.

Business Continuity and Crisis Response
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Isabel Harkous
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