Customer Service and Revenue Generation in Rome
Next start 28 Dec 2026 · 1 date in Rome · 5 days · 20 CPD hours · from £4,300
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Customer Service and Revenue Generation runs in Rome on 1 date, starting 28 Dec 2026. Apply the service–profit chain to turn great customer experiences into measurable revenue. £4,300 per delegate in Rome, exc VAT.
- 28 Dec 2026 next start
- 1 date in Rome
- 5 days in person
- 20 CPD hours
- £4,300 per delegate
Rome dates & prices
| Dates | Venue | Duration | Price | |
|---|---|---|---|---|
| 28 Dec 2026 - 01 Jan 2027 | Rome | 5 days | £4,300 | Register |
About the course
Customer service is a key differentiator in a context where companies are offering comparable products and services within increasingly tight budgets and limited resources. Terms like ‘more for less’, efficiency savings and cuts are now everyday language.
This course will help frontline customer service staff and managers understand the value of good service and the cost of poor service. Delegates will apply the service-profit chain and customer lifetime value models to their own contexts to identify opportunities for revenue generation within the service experience.
They will learn about the impact of making postive first impressions and building solid customer relationships. By adapting their behaviour to suit different customer personality types, delegates will increase their chances of achieving postive outcomes more often, even when things don't go to plan. Through roleplays and other interactive exercises, delegates will develop their ability to delight customers and when needed to transform negative experiences into positive ones.
Every delegate will leave the course with a challenging but realistic development plan to dramatically improve customer service delivery in their area.
What you will learn
By the end of this interactive training programme, you will be able to:
- Realise why giving good service is important.
- Describe the practices of world-class customer service providers and model your performance on those practices.
- Assess the current value of your organisation's “customer experience”.
- Explain how to turn complaints into opportunities.
- Identify revenue generation options and allocate resources in accordance with your organisation’s objectives and limited resources
- Generate greater flow of revenue in your organisation
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Customer Service and Revenue Generation next run in Rome?
The next Rome start is 28 Dec 2026 (28 Dec 2026 - 01 Jan 2027); 1 date is scheduled in Rome.
Where in Rome is the course held?
At a central Rome business venue; the address and joining instructions are confirmed on your booking.
How much does Customer Service and Revenue Generation cost in Rome?
£4,300 per delegate, including tuition, materials and your CPD certificate (20 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Customer Service and Revenue Generation in Rome for a group?
Yes: register 3 delegates on the same date and pay for 2, or ask for a group quote. We also run this course in-house at your offices in Rome or a venue of your choice.
Customer Service and Revenue Generation in other cities
Training a team in Rome?
Register 3 delegates and pay for 2, or have Customer Service and Revenue Generation delivered in-house at your offices.