Customer Experience Excellence in Online
Next start 21 Sept 2026 · 2 dates in Online · 5 days · 20 CPD hours · from £3,200
Customer Experience Excellence runs in Online on 2 dates, starting 21 Sept 2026. Design customer experiences that strengthen your brand and win business from new and existing customers. £3,200 per delegate in Online, exc VAT.
- 21 Sept 2026 next start
- 2 dates in Online
- 5 days in person
- 20 CPD hours
- £3,200 per delegate
Online dates & prices
| Dates | Venue | Duration | Price | |
|---|---|---|---|---|
| 21 - 25 Sep 2026 | Online | 5 days | £3,200 | Register |
| 07 - 11 Dec 2026 | Online | 5 days | £3,200 | Register |
About the course
How your customers experience your company is critical to your brand. Poor customer experiences can have catastrophic effects on brand in a very short space of time. Positive ones, on the other hand, reinforce and strengthen your brand. Delivering a valuable and differentiated experience for customers is essential to any organisation's strategy for growth and business survival.
This highly interactive course provides delegates with a methodology for designing and delivering a customer experience which positively reflects their brand and increases business from both new and existing customers. From strategy through to implementation and evalutation, delegates will learn how to create a deliberate and consistent customer experience which increases retention, generates positive word of mouth and builds customer loyalty.
Delegates will leave the course with clear action plans for creating an internal service culture focussed on delivering seamless customer experiences which support the brand and generate positive business outcomes.
What you will learn
By the end of this interactive training programme, you will be able to:
- Identify the elements of an effective customer experience strategy
- Strengthen customer loyalty through differentiated experiences
- Select effective techniques for bringing the voice of the customer into your organisation
- Map your customer journeys
- Encourage a service culture
- Develop an action plan to create seamless customer experiences
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Customer Experience Excellence next run in Online?
The next Online start is 21 Sept 2026 (21 - 25 Sep 2026); 2 dates are scheduled in Online.
Where in Online is the course held?
At a central Online business venue; the address and joining instructions are confirmed on your booking.
How much does Customer Experience Excellence cost in Online?
£3,200 per delegate, including tuition, materials and your CPD certificate (20 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Customer Experience Excellence in Online for a group?
Yes: register 3 delegates on the same date and pay for 2, or ask for a group quote. We also run this course in-house at your offices in Online or a venue of your choice.
Customer Experience Excellence in other cities
Training a team in Online?
Register 3 delegates and pay for 2, or have Customer Experience Excellence delivered in-house at your offices.