Customer Service Essentials in Madrid
Next start 8 Feb 2027 · 1 date in Madrid · 5 days · 20 CPD hours · from £4,300
Customer Service Essentials runs in Madrid on 1 date, starting 8 Feb 2027. Give frontline staff the skills to create positive experiences that keep customers coming back. £4,300 per delegate in Madrid, exc VAT.
- 8 Feb 2027 next start
- 1 date in Madrid
- 5 days in person
- 20 CPD hours
- £4,300 per delegate
Madrid dates & prices
| Dates | Venue | Duration | Price | |
|---|---|---|---|---|
| 08 - 12 Feb 2027 | Madrid | 5 days | £4,300 | Register |
About the course
Customer Service is an important part of developing and maintaining client relationships, key to continuing revenue. For this reason, many companies have worked hard to increase their customer satisfaction levels. It is primarily customer facing staff that will form customers' perceptions of the company as a whole.
A positive interaction with a trained customer service representative can mean the difference between losing or retaining a customer. This course will equip frontline customer service staff with the skills they need to create positive experiences every time, ensuring your customers come back time after time.
The course provides plenty of opportunity to put learning into practice through role plays and other activities. By the end of the course, delegates will have improved their communication skills and confidence in dealing effectively with a wide range of different customer types and situations including the challenging area of complaint resolution.
What you will learn
By the end of this interactive training programme, you will be able to:
- Understand the basics of customer service
- Communicate effectively with existing and prospective customers
- Create a positive customer experience
- Improve and maintain high standards of Customer Service
- Deliver effective and efficient customer service
- Identify and resolve customer complaints
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Customer Service Essentials next run in Madrid?
The next Madrid start is 8 Feb 2027 (08 - 12 Feb 2027); 1 date is scheduled in Madrid.
Where in Madrid is the course held?
At a central Madrid business venue; the address and joining instructions are confirmed on your booking.
How much does Customer Service Essentials cost in Madrid?
£4,300 per delegate, including tuition, materials and your CPD certificate (20 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Customer Service Essentials in Madrid for a group?
Yes: register 3 delegates on the same date and pay for 2, or ask for a group quote. We also run this course in-house at your offices in Madrid or a venue of your choice.
Customer Service Essentials in other cities
Training a team in Madrid?
Register 3 delegates and pay for 2, or have Customer Service Essentials delivered in-house at your offices.