This 10-day comprehensive course focuses on teaching participants the strategies and skills necessary to effectively handle problems and manage complaints in a professional manner. The course will cover a variety of topics, including understanding the nature of complaints, effective communication techniques, problem-solving strategies, developing a complaint resolution process, and maintaining customer relationships.
By the end of this course, participants will be able to:
Day 1 - Understanding Complaints
Day 2 - Effective Communication Techniques
Day 3 - Problem-Solving Strategies
Day 4 & 5 - Developing a Complaint Resolution Process
Day 6 & 7 - Complaint Management Skills
Day 8 & 9 - Maintaining Customer Relationships
Day 10 - Future Trends in Complaint Management
Get the most out of group training with our special discount! Register 3 of your participants together on the same course and only pay for 2.
Mastering Problem Resolution and Complaint Management
Employees of professional or formally regulated bodies are generally expected to have CPD accredited training. This type of accreditation ensures that the training is knowledgeable, informed and constantly updated. It ensures our standards as a company are kept high and consistent.
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We will never cancel a confirmed booking
We offer around the clock support
We customise our courses to suit your personal learning needs
Our courses are delivered by highly experienced industry experts
All our courses are accredited by the CPD Standards Agency
Training is hugely beneficial to both yourself and your company. It enables you to employ new technologies, increases your productivity and enables you to be more autonomous. Have a look here at our infographic on the importance of training and development!
Our course content is constantly reviewed and updated to ensure we stay up to date with all the latest trends. After every course is completed we review the feedback and improve the material where necessary.
Yes, we focus our training on ‘real-world’ scenarios and our trainers are all highly experienced and skilled in their relevant fields.
Yes, we offer certification with all our courses, every course is entitled to CPD (Continuous Professional Development) hours which you can put towards your professional portfolio.