0
Accounting and FinanceBusiness AdministrationChemical EngineeringCommunications and Public Relations (PR)Compliance and LegalConstruction ManagementContract and Project ManagementCustomer Experience and Relationship ManagementData Management and Business IntelligenceDigital TransformationEnergy and SustainabilityHealth, Safety and EnvironmentHealthcare ManagementHospitality & TourismHuman Resources and Talent DevelopmentIndustrial Manufacturing and ProductionInnovation and Artificial Intelligence (AI)Leadership and ManagementOil and GasProcurement & Supply Chain ManagementPublic SectorQuality and ProductivityRetail and E-CommerceSales and MarketingSports Event Management and OperationsStrategy and Business PlanningSustainability and CSR
Service Excellence
- Home
- Course
- Customer Experience and Relationship Management
- Service Excellence
CPD StandardsInstant confirmationGlobal presenceService excellence is achieved when a company consistently meets or exceeds its customers’ expectations. It refers to a company's ability to deliver on its promises accurately and consistently. The provision of excellent services has a direct impact on a company's long-term profitability and viability. Companies that provide excellent services, among other things:
- achieve customer loyalty through customer satisfaction;
- can attract new customers while keeping their current customer base;
- have higher profits per employee;
- and have fewer price-sensitive customers.
This highly interactive course combines cutting-edge knowledge with tried-and-true methods for improving the customers’ experience. Through lectures, discussions, and real-life scenarios, it provides a comprehensive understanding of all the factors that collectively affect and ultimately determine customers’ evaluations of a business.
Course Objectives
By the end of this programme you will be able to:
- Recognise the importance and role of service excellence as a strategic competitive advantage.
- Understand the cornerstones of service excellence and how to apply them.
- Determine the elements that affect customers’ experience and how to improve them.
- Know how to leverage a company's workforce to attain greater quality standards.
Who Should Attend?
This programme is suitable for the service industry professionals, from frontline staff who interact directly with customers, to top managers in charge of implementing corporate strategy. It is also ideal for hospitality and recreation business professionals.
Course Outline
- Characteristics of Services
- Management of Services
- Components of Customer Experience
Want a copy of the outlines in your inbox?
Accreditations
CPD Standards
Helping to develop learning worldwide.
ISO 9001:2015
Book this course
Covered by the LTFE Guarantee — 100% satisfactionCorporate buyer? You can request to pay by invoice at checkout.
WhatsApp IsabelDates, Venues & Prices
Select Month
Location
Training a team?
Register 3 delegates on the same course and pay for 2 — save £4,300 on this course.
Book this course
Covered by the LTFE Guarantee — 100% satisfactionCorporate buyer? You can request to pay by invoice at checkout.
WhatsApp IsabelNot sure it's the right course? Ask Isabel.Leave a message
Our Customer Experience and Relationship Management training advisor — replies within an hour during working hours.
isabel@londontfe.com
+447424217520Run this course for your team
We deliver this course in-house, tailored to your organisation — at your offices or a venue of your choice, anywhere in the world.
The LTFE Guarantee
Book with complete confidence — every course, every venue.
100% money-back guarantee
If the course doesn't meet the standard we promise, we refund it.
We never cancel a confirmed booking
Your dates are locked the moment your booking is confirmed.
Experienced industry trainers
Courses delivered by practitioners with real-world track records.
Round-the-clock support
We're available around the clock, before and during your course.
A dedicated point of contact
One named advisor from first enquiry to certificate.
What our delegates say
Thank you for the opportunity for having attended Advanced Skills of the Bid and Tender Management Process from London Training for Excellence. It was a good experience as I find myself with added knowledge so as to contribute I a more quality manner to my com…
The course is very adaptable to everyday work and contributes to developing CSR framework in our own organisation. Very practical and useful.
The training provided by LondonTFE are very inspirational and thought provoking. The outlines are comprehensive and the method of teaching is mostly practice-oriented. The LondonTFE staff always been able to balance the composition of participants, which contr…
