Complaint Handling, Escalation, and Patient Relations in London
Next start 5 Oct 2026 · 2 dates in London · 5 days · 20 CPD hours · from £4,500
Complaint Handling, Escalation, and Patient Relations runs in London on 2 dates, starting 5 Oct 2026. Every complaint is insight — handle, escalate and resolve concerns in ways that rebuild patient trust. £4,500 per delegate in London, exc VAT.
- 5 Oct 2026 next start
- 2 dates in London
- 5 days in person
- 20 CPD hours
- £4,500 per delegate
London dates & prices
| Dates | Venue | Duration | Price | |
|---|---|---|---|---|
| 05 - 09 Oct 2026 | London | 5 days | £4,500 | Register |
| 05 - 09 Jul 2027 | London | 5 days | £4,500 | Register |
About the course
Complaints are often a symptom of unmet expectations, unclear communication, or inconsistent service delivery. This course provides a professional, structured approach to receiving, assessing, escalating, and resolving complaints in healthcare settings. Participants will strengthen patient relations skills, improve response consistency, and ensure that complaint insights are translated into service improvements that reduce recurrence and strengthen trust.
What you will learn
Participants will be able to:
- Apply a consistent, professional complaint handling approach
- Communicate with empathy and clarity during dissatisfaction
- Use escalation pathways appropriately and confidently
- Maintain confidentiality, dignity, and governance compliance
- Document outcomes effectively and consistently
- Turn complaint insights into service improvement actions
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Complaint Handling, Escalation, and Patient Relations next run in London?
The next London start is 5 Oct 2026 (05 - 09 Oct 2026); 2 dates are scheduled in London.
Where in London is the course held?
At a central London business venue; the address and joining instructions are confirmed on your booking.
How much does Complaint Handling, Escalation, and Patient Relations cost in London?
£4,500 per delegate, including tuition, materials and your CPD certificate (20 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Complaint Handling, Escalation, and Patient Relations in London for a group?
Yes: ask us for a group quote. We also run this course in-house at your offices in London or a venue of your choice.
Complaint Handling, Escalation, and Patient Relations in other cities
Training a team in London?
Ask for a group quote, or have Complaint Handling, Escalation, and Patient Relations delivered in-house at your offices.