Customer/Patient Empathy, Communication, and Anticipation Skills in London
Next start 7 Dec 2026 · 2 dates in London · 5 days · 20 CPD hours · from £4,500
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Customer/Patient Empathy, Communication, and Anticipation Skills runs in London on 2 dates, starting 7 Dec 2026. Read emotional cues, communicate with respect and anticipate patient concerns before they escalate. £4,500 per delegate in London, exc VAT.
- 7 Dec 2026 next start
- 2 dates in London
- 5 days in person
- 20 CPD hours
- £4,500 per delegate
London dates & prices
| Dates | Venue | Duration | Price | |
|---|---|---|---|---|
| 07 - 11 Dec 2026 | London | 5 days | £4,500 | Register |
| 21 - 25 Jun 2027 | London | 5 days | £4,500 | Register |
About the course
This course strengthens essential patient-facing capabilities that directly influence trust and satisfaction: empathy, communication, and anticipation. Participants learn how to recognise emotional cues, communicate with clarity and respect, and proactively address patient concerns before they escalate. The programme is designed for real-world healthcare settings where time pressure and anxiety are common, ensuring staff maintain professionalism while delivering reassurance and confidence.
What you will learn
Participants will be able to:
- Demonstrate empathy using practical communication behaviours
- Listen effectively and respond with clarity and reassurance
- Identify emotional cues and patient concerns early
- Anticipate needs to reduce anxiety and complaints
- Communicate consistently across diverse patient groups
- Maintain professional boundaries while showing compassion
Full day-by-day outline, accreditations and who should attend →
Accredited by CPD, ISO 9001:2015.
Frequently asked questions
When does Customer/Patient Empathy, Communication, and Anticipation Skills next run in London?
The next London start is 7 Dec 2026 (07 - 11 Dec 2026); 2 dates are scheduled in London.
Where in London is the course held?
At a central London business venue; the address and joining instructions are confirmed on your booking.
How much does Customer/Patient Empathy, Communication, and Anticipation Skills cost in London?
£4,500 per delegate, including tuition, materials and your CPD certificate (20 CPD hours). UK VAT applies only to UK-billed bookings. Pay online by card, Apple Pay, Google Pay or PayPal, or request an invoice.
Can I book Customer/Patient Empathy, Communication, and Anticipation Skills in London for a group?
Yes: ask us for a group quote. We also run this course in-house at your offices in London or a venue of your choice.
Customer/Patient Empathy, Communication, and Anticipation Skills in other cities
Training a team in London?
Ask for a group quote, or have Customer/Patient Empathy, Communication, and Anticipation Skills delivered in-house at your offices.